Lead fraud investigations at Wealthsimple, coaching investigators and resolving complex account takeovers, payment fraud, and digital asset cases in a hybrid team.

As Team Lead, you will manage a pod of Fraud Investigators within Wealthsimple’s Security & Risk group. You will guide daily operations, maintain case-closure Service Level Agreements, and protect investigative quality. The work spans fraud typologies, financial ledgers, transaction metadata, and regulatory requirements.

Key Responsibilities

Manage daily operations for a pod of Fraud Investigators

Conduct 1:1s, side-by-sides, coaching, and calibration sessions

Oversee complex queues and maintain case-closure Service Level Agreements

Escalate and resolve ambiguous or high-dollar investigations





Partner with Risk, Compliance, and Product on automated defenses

Requirements

Three or more years of backend fraud investigations experience

Experience with banking, payments, account takeovers, or digital assets

Track record mentoring, coaching, or leading peers

Deep understanding of fraud typologies and financial ledgers

Exceptional written and verbal communication skills

Apply fraud investigation leadership, decisive judgment, and detailed coaching to strengthen Wealthsimple’s defenses against evolving financial crime.

📌 Fraud Investigations Team Lead (Winnipeg)
🏢 Jaide Health
📍 Winnipeg