Front Desk Reception and SM Role

Position Overview The Front Desk Administrator is responsible for the daily administrative operations of the clinic, delivering an exceptional client experience, maintaining social media activity, and supporting clinic growth through client follow-ups, bookings, and sales.

The ideal candidate is organized, proactive, personable, detail-oriented, and comfortable working in a sales-driven workplace.

1. Front Desk & Administration

Manage incoming calls, texts, emails, and social media inquiries promptly and professionally.

Schedule appointments, confirmations, cancellations, and rescheduling while maintaining an accurate calendar.

Maintain organized client profiles, treatment records, consent forms, and administrative documentation.

Process payments, deposits, memberships, and treatment credits accurately.

Coordinate with providers regarding schedules, client requests, and appointment changes.

Maintain an organized, welcoming reception area and communicate operational needs to management.

Protect client confidentiality and follow clinic policies and procedures.

2. Social Media & Content Creation

Post daily Instagram Stories featuring treatments, promotions, products, staff, and clinic updates.

Create and publish approved posts, Reels, and educational content according to the content calendar.

Capture photos and videos for clinic marketing and develop engaging content ideas.

Write captions that reflect the clinic’s brand and encourage inquiries and bookings.

Monitor and respond to social media messages and comments promptly.

Maintain a consistent online presence and obtain appropriate consent for client photos and videos.

Monitor Google reviews and assist with promotional campaigns and clinic events.

3.



Sales & Client Follow-Up

Convert inquiries into free consultation bookings through warm, professional communication.

Follow up with prospective clients who have not booked or proceeded with recommended treatment plans.

Communicate current promotions, packages, memberships, and pricing accurately.

Identify opportunities for package sales, rebooking, client retention, and filling appointment openings.

Reconnect with past and inactive clients where appropriate.

Maintain an organized lead tracker and work toward sales and booking targets established by management.

Use a consultative, relationship-focused approach rather than high-pressure sales tactics.

4. Daily Organization & Accountability

Review the daily schedule and identify booking gaps or potential conflicts.

Complete assigned administrative tasks, social media posts, and client follow-ups.

Maintain accurate records and document outstanding tasks.

Communicate booking errors, client concerns, and operational issues to management promptly.

Demonstrate reliability, initiative, professionalism, and accountability.

Accept feedback constructively and implement corrections consistently.

Performance Expectations

Performance will be evaluated based on administrative accuracy, client communication, booking management, social media consistency, lead follow-ups, sales performance, client retention, and overall accountability.

Overall Objective: To ensure the clinic operates efficiently, provides an exceptional client experience, maintains a strong social media presence, and supports business growth through effective administration, marketing, and sales.

Pay: $19.00-$23.68 per hour

Expected hours: 20.0 – 30.0 per week

Work Location: In person

📌 Front Desk Receptionist (Port Credit)
🏢 Revita Skin Clinic
📍 Port Credit