Overview

We are seeking a energetic and energetic Front Desk Manager to lead our front-of-house operations with enthusiasm and professionalism. In this pivotal role, you will serve as the first point of contact for guests and visitors, ensuring a welcoming, efficient, and seamless experience. Your leadership will set the tone for exceptional guest services, foster a positive environment, and uphold the highest standards of hospitality.

The ideal candidate is highly organized, personable, and thrives in a fast-paced setting where multitasking and attention to detail are essential. Fluency in multiple languages and strong communication skills will be highly valued to connect with diverse guests and team members.

Responsibilities

- Greet guests warmly upon arrival, providing excellent customer service and ensuring a positive first impression
- Manage multi-line phone systems with professionalism, answering inquiries promptly and directing calls appropriately
- Oversee the front desk operations, including check-in/check-out procedures, reservations, and guest requests
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth daily operations
- Handle guest complaints or concerns with tact and efficiency, resolving issues to ensure satisfaction
- Supervise front desk staff, providing training on phone etiquette, guest services, and hospitality standards
- Maintain accurate records of guest interactions, reservations,



and billing information
- Ensure adherence to safety protocols and hotel policies at all times

Qualifications

- Proven experience in hotel front desk or hospitality roles; previous hotel experience is highly preferred
- Exceptional customer service skills with a friendly and approachable demeanor
- Strong organizational skills with the ability to multitask effectively in a busy environment
- Multilingual or bilingual abilities are a significant advantage for engaging diverse guests
- Proficiency in multi-line phone systems and front desk software applications
- Excellent communication skills, including phone etiquette and interpersonal interactions
- Knowledge of guest services standards within the hospitality industry is desirable

Join us in creating memorable experiences by leading our front desk team with energy, professionalism, and a passion for hospitality. We value diversity and are committed to fostering an inclusive environment where every guest feels valued. This position offers an exciting opportunity to develop your leadership skills while making a positive impact on our guests’ stay. Pay: $19.50-$20.00 per hour

Expected hours: 30.0 – 40.0 per week

Ability to commute/relocate

- Pembroke, ON K8A 3M3: reliably commute or plan to relocate before starting work (preferred)

Experience:
- Management: 2 years (preferred)

Work Location: In person

📌 Front Desk Manager (Pembroke)
🏢 Comfort Inn Pembroke
📍 Pembroke