Lead Genesys Cloud CX delivery in a hybrid Toronto role, guiding technical direction, integrations, and contact centre transformation for financial services.

Miratech seeks an experienced Development and Delivery Lead to oversee Genesys Cloud CX initiatives for a major financial services client. You will coordinate client, partner, and Miratech teams while maintaining an end-to-end delivery view. The work spans CCaaS architecture, development, testing, deployment, and operational handover.

Key Responsibilities

Lead CCaaS planning, execution, and delivery across initiatives

Oversee IVR, routing, desktops, dialers, reporting, and integrations

Define scope, timelines, resources, milestones, and delivery objectives

Manage risks, issues, dependencies, vendors, and partner organizations





Review designs, testing, deployment, documentation, and operational handover

Requirements

Experienced development and delivery leadership background

Technical oversight across cloud contact centre solutions

Solid stakeholder management, decision-making, and problem-solving abilities

Genesys or cloud certifications are advantageous

Financial services or regulated-industry experience is advantageous

Bring Genesys Cloud CX, delivery planning, and stakeholder leadership to Miratech’s hybrid Toronto contact centre initiatives.

📌 Genesys Cloud CCaaS Delivery Lead (Winnipeg)
🏢 Miratech1
📍 Winnipeg