Lead Group Benefits Operations initiatives at Manulife in Toronto, using project governance and cross-functional coordination to improve operational outcomes. The working arrangement is hybrid.

This Project Manager leads moderate-to-large initiatives across Operations, Product, Technology, Finance, Risk, Compliance, Procurement, and external partners. The work spans requirements, integrated planning, risk management, process improvement, financial tracking, testing, change management, and stabilization. It supports plan sponsor and plan member experiences, service performance, operational effectiveness, workforce readiness, and measurable benefits.

Key Responsibilities

Lead initiatives through planning, implementation, stabilization, and benefits realization

Establish governance, decision logs, risk registers, and executive reporting

Coordinate requirements, testing, training, communications, and cutover





Implement process improvement, digitization, automation, data, and AI opportunities

Coordinate vendor deliverables, risks, dependencies, and contractual obligations

Requirements

Post-secondary education in business, operations, finance, technology, or related discipline

Five or more years leading complex projects or transformation initiatives

Experience in Group Benefits operations or benefits administration

PMP, PRINCE2, Agile, Lean Six Sigma, or equivalent certification

Experience with project and reporting platforms

Apply project governance, operational improvement, and stakeholder influence to advance Manulife Group Advantages initiatives in a hybrid Toronto setting.

📌 Group Benefits Operations Project Manager (Winnipeg)
🏢 Manulife
📍 Winnipeg