Position Summary The Human Resource Generalist supports the Human Resource Manager in administering and maintaining all employee benefits programs and acts as a backup liaison between vendors and employees regarding eligibility, coverage, and other benefits-related inquiries. The role also includes maintaining accurate benefits records, ensuring compliance with relevant regulations, and providing comprehensive HR support including recruitment, onboarding, employee relations, and HR process improvement initiatives.

Major Responsibilities

Benefits Administration & Coordination

· Assist in the administration of the bank’s benefit programs, including Health and Dental plans, Short & Long-Term Disability, Life Insurance, Health Spending Accounts (HSA), Canada Pension Plan (CPP) contributions, and Group Registered Retirement Savings Plans (Group RRSP).

· Act as secondary benefits coordinator, particularly supporting the planning and execution of the annual open enrollment period.

· Process employee benefits enrollments, amendments, and terminations through the HRIS (e.g., ADP, Workforce Now) and liaise with plan carriers to ensure accurate and timely data management.

· Conduct monthly reconciliation of benefit invoices, handle eligibility inquiries, and assist in government filings or reporting as required.

· Ensure all benefits documentation is current, well organized, and accessible to employees across all branch locations.

· Collaborate closely with Payroll to ensure accurate deductions and benefit enrollments are processed according to Ontario Employment Standards and CRA requirements.

Recruitment & Onboarding:

· Assist with full-cycle recruitment activities including job postings, interview coordination, candidate screening, and conducting interviews for roles in compliance with Ontario labour laws.

· Coordinate and facilitate new hire orientation and onboarding programs to ensure compliance with workplace health and safety (WSIB),



employment standards, and bank policies.

· Support maintenance and regular updates of job descriptions, ensuring alignment with organizational structure and compliance requirements.

Employee Relationships & Compliance:

· Respond promptly to general employee inquiries related to HR policies, employment standards, and benefits, directing complex matters to the Human Resource Manager as necessary.

· Assist in managing leave of absence requests including vacation, statutory holidays, personal emergency leave, pregnancy/parental leaves, and accommodations under the Ontario Human Rights Code.

· Support Workers’ Safety and Insurance Board (WSIB) claim processing by guiding employees through reporting processes, submitting required documentation, and liaising with insurers.

· Participate in compliance programs related to regulatory requirements, including anti-money laundering (AML), the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), and privacy legislation such as PIPEDA.

· Maintain awareness of Ontario employment laws and ensure HR policies and practices comply with provincial legislation including the Employment Standards Act (ESA), Occupational Health and Safety Act (OHSA), and Human Rights Code.

· Support compliance-related audits and initiatives as directed by management.

Administrative & Reporting Support:

· Assist with day-to-day HR administrative tasks including correspondence, maintenance of employee personnel files in accordance with privacy legislation, reference checks, filing systems,



and invoice verification.

· Support the development and maintenance of HR forms, records, and electronic files to ensure accurate documentation and compliance with record retention policies.

· Prepare routine HR reports supporting payroll, benefit administration, and management decision-making.

· Assist in special projects aimed at improving HR operational efficiencies and employee experience.

Other job requirements

1. Minimum 2 to 4 years of experience in human resources, preferably in financial services or regulated environments within Ontario or Canadian jurisdictions.
2. Practical knowledge of Ontario employment standards, labour law, and employee benefit practices.
3. Experience using HRIS platforms like ADP Workforce Now or similar systems for payroll and benefits administration.
4. Familiarity with Ontario-specific leaves, WSIB processes, and employee accommodation requirements.
5. Robust verbal and written communication skills with the ability to interact professionally with employees, management, and external service providers.
6. Highly organized with strong attention to detail and ability to manage confidential information in accordance with PIPEDA.
7. Proficient in Microsoft Office (Word, Excel, PowerPoint).
8. Ability to work both independently and collaboratively within a diverse team.
9. Bilingual English-Mandarin skills are considered an asset given local and international stakeholder communications.

Reports to Human Resource Manager or General Manager.

Work Environment

1. Office setting with occasional business trip for training, or coordination with Head Office.
2. Standard business hours with potential for extended hours during month-end closings or regulatory deadlines.

Job Types: Full-time, Permanent Pay: $72,000.00-$110,000.00 per year

Experience

- Banking HR: 3 years (preferred)

Work Location: In person

📌 HR Generalist (North York)
🏢 E.SUN COMMERCIAL BANK
📍 North York