Who you are

- 10+ years of experience in senior HR business partnering or equivalent, including direct executive client support, management coaching, and team development

- Experience in a technology or SaaS business, ideally supporting a sales or go-to-market organization

- Hands-on experience applying AI in HR or business work, such as using AI tools, automating workflows, or interpreting AI-driven insights to improve decisions

- Proven ability to lead through change in a high-growth, ambiguous, fast-paced workplace

- Range to operate strategically, operationally, and tactically, moving from long-term direction to day-to-day execution

- Outstanding interpersonal and communication skills, with the credibility to communicate effectively both up and down the organization

- Confidence to challenge respectfully and influence senior business decisions

What the job involves

- As a strategic thought partner to executive level GTM Sales leaders, this HR Business Partner Director translates business goals into people strategy across talent, leadership development, organization design, and culture

- You will own the people strategy, functional people plan, and you will bring data and foresight to people decisions related to growth, productivity, and margin

- You will also be the voice of the business within HR, aligning HRBP, COE, and shared services partners to deliver fit-for-purpose solutions for a matrixed, AI-native sales organization





- Shape and lead the functional people strategy, linking talent, leadership, and culture priorities to the business plan

- Advise executive leaders on how people decisions affect risk to revenue, productivity, and margin, and influence the business choices that follow

- Lead strategic workforce planning, including headcount, spans and layers, and role design, so the organization grows efficiently within planned investment

- Run calibration, succession planning, and talent reviews for senior leaders, and build bench strength for critical roles

- Coach senior leaders on people leadership and team development, including how they adopt AI-enabled tools and ways of working

- Anticipate people risks, such as attrition in critical roles, change fatigue, and capability gaps, and build mitigation and contingency plans before they affect performance

- Use people data and trends to measure impact, guide decisions, and continuously improve programs

- Serve as the single point of contact for senior business leaders, coordinating HRBP, COE, and shared services to resolve their needs

- Navigate regional and matrixed complexity, ensuring people strategies are culturally sensitive and fit local market realities

Benefits

- Generous family leave

- Matched donations

- Annual learning stipends

- Flexible PTO

- Competitive retirement plan

- Paid volunteer time

📌 HRBP Director (Canada)
🏢 ServiceNow
📍 Canada