Lead ICT service desk operations for Bluewater District School Board in Chesley, Ontario, using supervision and technology problem resolution expertise. This permanent full time position offers 35 hours weekly.

The ICT Service Desk Supervisor oversees problem resolution and supports effective ICT services for Bluewater staff and end users.

Responsibilities include service process design, performance analysis, proactive resolution planning, staff supervision, and support for the ICT Manager or CIO. The supervisor leads Client Service Technicians through training, coaching, mentorship, and performance management.

Key Responsibilities

Develop service level agreements and problem resolution procedures

Analyze service desk performance, trends, resolutions, and problem areas





Prepare budget proposals and operational expenditure statements

Lead training, coaching, mentoring, and performance appraisals

Develop user guides, FAQs, and end user training programs

Requirements

Post-secondary education or diploma in Information Technology

ITIL and Project Management certifications

Three years of supervisory experience preferred in unionized environments

Three years of Information Technology service desk experience

Two years using service desk systems

Bring ICT supervision, service desk analysis, and staff development expertise to Bluewater District School Board in Chesley.

📌 ICT Service Desk Supervisor (Winnipeg)
🏢 Bluewater district
📍 Winnipeg