- Balance the entitlement received from multiple depositories/agents/issuers
- Review entitlements to ensure correct application of tax rules and that payments are balanced with the paying agent
- Post entitlements into clients’ accounts on date of receipt or where not possible ensuring strict adherence to protocol
- Ensure payment files are fully documented, complete and closed in a timely manner
Risk Control
- Investigate and reconcile all cash and asset breaks in a timely manner
- Ensure all critical issues are identified to the management team to ensure risk containment
- Review policies and procedures on a consistent basis and update where required
Client Services
- Collaborate with other teams in the department to ensure entitlements are delivered in a timely and accurate manner, creating optimal client experience
- Ensure the Entitlement Support Services Team is kept appraised of all potential client facing issues (outstanding payments, discrepancies with the paying agent, etc.)
Must have skills:
- Ability to work under pressure, manage workloads and time efficiently to meet stringent deadlines in a stressful environment
- Positive written/verbal communication skills
- Flexibility towards working hours to meet business needs
- Client focused
- Demonstrate a calm and logical approach with an eye for detail and a high level of processing accuracy
- Always display a professional attitude towards work
- Foster team agile excellence
- Good judgement in evaluating risks
Nice to have skills:
- Canadian Securities Course,
- working knowledge of custody market and or custody systems
Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. “We use AI in our Hiring processes”