Job Title: Library Services Technician (Contract) Posting Date: Friday, October 23, 2026 Closing Date: Sunday, November 1, 2026 at 11:59 PM EST Vacancy Type: Support Staff - Full-time Temporary Appendix D Contract Temporary Full-Time Appendix D Support Staff, replacement contract position (November 9, 2026 - December 24, 2026, with the possibility of extension) The Library Services Technician will provide excellent customer service and frontline library services through in-person and virtual channels, within a cross-trained, blended service model. The incumbent will deliver foundational research and learning support using established procedures and tools, provide circulation and access services, support academic integrity and citation practices using college-approved resources, promote an Open Education-first approach, and provide first-level technology assistance. The successful candidate will be required to conduct on-site work five days per week at Conestoga’s Doon campus, located at 299 Doon Valley Dr. in Kitchener.

The Library

Technician will work Monday to Friday, 9:30 a.m. Based on operational needs, shifts may be adjusted to 7:30 a.m. Occasional travel will be required between Conestoga campuses located in Waterloo and Cambridge.

Provide timely, courteous service at library service points and virtual channels (e.g., MS Teams, online forms, AskOn), responding to inquiries using established procedures Open and close service points; provide basic reference and directional support Support users in navigating the website, library catalogue,



and library databases to find and access resources; promote appropriate use of licensed and open resources Foster a secure, inclusive environment by modelling service standards and escalating incidents support workshops and tours Support accessibility by assisting with basic assistive technology and referring to specialized supports Research and learning support Assist users in finding and accessing materials (e.g., Support citing, referencing and academic integrity using approved resources; Circulation, access, and user accounts explain borrowing policies, fines, fees, and responsibilities Support access services (e.g., Follow requirements for access and sharing of materials (e.g., Receive, route, and track incoming and outgoing materials (e.g., Support collection upkeep (e.g., shelving, shelf reading, shifting, basic repairs, identifying items for withdrawal) Technology, computing, and productivity support Provide first-level assistance with common technology issues in the library (e.g., printing, scanning, Wi-Fi access, and account sign-in) Support lending, booking, and basic troubleshooting of library technology following established workflows Deliver brief coaching on productivity tools Communications, outreach,



and service promotion Contribute to service promotion by drafting, scheduling, and maintaining communications (e.g., signage, digital displays) Collaborate with staff to promote services and resources and support events, orientations, and outreach (e.g., Collect, summarize, and enter service statistics to support reporting and continuous improvement Operational support and team contribution Follow documented procedures by identifying gaps or improvements and helping update documentation, FAQs, workflows, and training materials Contribute to departmental projects for workflow and procedural improvement to services A minimum two-year diploma in Library and Information, Library and Information Technology, Library and Information Science, or Libraries and Digital Technologies is required A minimum of two years of customer service experience in a library, education, retail, hospitality or other public-facing service environment is required Strong interpersonal, written, and verbal communication skills with a demonstrated commitment to customer service; Access to reliable transportation and the ability to travel to other Conestoga campuses Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

Conestoga

College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process.

📌 Library Services Technician (Contract) (Waterloo)
🏢 Conestoga College School of Business
📍 Waterloo