Lead luxury guest experiences at Fairmont Chateau Lake Louise in Banff National Park, using VIP management and personalized service expertise.

The Guest Experience Manager leads Guest Relations, Concierge, VIP Services, and resort-wide experience initiatives. Reporting to the Director of Front Office, this strategic hospitality leader oversees daily operations and partners across departments. The position guides Concierge, VIP Team, and Suite Experience programs while aligning delivery with Forbes Travel Guide and LQA expectations.

Key Responsibilities

Lead Guest Experience Operations across VIP arrivals, suites, and Concierge

Curate personalized itineraries through the UR Venue platform

Coordinate VIP, repeat guest, and special occasion arrivals

Lead service recovery and strengthen guest loyalty





Partner with operational departments and tourism experience providers

Requirements

Minimum five years of leadership experience in luxury hotel operations

Management experience in a luxury resort

Expertise in luxury hospitality, VIP management, and personalized service

Knowledge of Forbes Travel Guide, LQA, TrustYou, and satisfaction metrics

Proficiency with Opera Cloud, Microsoft Office, and guest technology

Bring luxury hospitality leadership, VIP expertise, and operational skill to exceptional guest experiences at Fairmont Chateau Lake Louise.

📌 Luxury Guest Experience Manager (Kananaskis)
🏢 Accor
📍 Kananaskis