Want to be part of one of the Top 10 Insurance Brokerages in Canada? Looking for a role that will help you grow and advance your career? At Oracle RMS, we are a fun, energetic, and fast-paced insurance brokerage growing with a need to fill new roles within the Oracle RMS family. Our unique culture encourages employees to enroll in higher education, webinars, and training for professional growth and qualify for more advanced positions in the company. Oracle RMS is Great Places To Work certified!

At Oracle RMS, we hold an unwavering commitment to our clients, ensuring your needs are exceeded at every turn. it's rooted in genuine care and concern for your well-being. We strive to cultivate relationships built on trust and integrity, where your success and security are our utmost priorities. At Oracle RMS, we believe in collaborative growth, where every employee is empowered to contribute, learn, and thrive together.

This position provides strategic leadership and day-to-day management for a high-performing team of life insurance and group advantages advisors, along with the administrative and operational teams that support the department.

This role is responsible for driving business performance, advisor productivity, operational efficiency, service excellence, and team development within a dynamic insurance brokerage environment. The position acts as a key link between advisors, administrative teams, insurance carriers, senior leadership, and clients to ensure the department operates effectively and delivers a consistently high standard of service.

Lead, coach, and develop a team of life insurance and group benefits advisors, as well as administrative and support staff.

Establish clear performance expectations, goals, priorities, and accountability measures.

Provide ongoing coaching, mentoring, feedback, and performance management.

Manage staffing requirements, resource allocation, workload distribution, and succession planning.





Advisor Management & Business Performance Oversee the day-to-day performance and effectiveness of life licensed advisors.

Monitor key performance indicators and identify trends, opportunities, and areas requiring improvement.

Ensure advisors have the tools, resources, processes, and administrative support required to grow their practices.

Help resolve complex client, advisor, and carrier issues and provide guidance on appropriate solutions.

Oversee administrative processes supporting new business, renewals, policy servicing, claims, client requests, and ongoing account management.

Ensure administrative workflows are efficient, consistent, and aligned with brokerage standards.

Identify operational gaps and implement process improvements to reduce errors, improve turnaround times, and enhance the advisor and client experience.

Establish appropriate workflows, procedures, and accountability between advisors and administrative teams.

Build strong relationships with advisors, clients, insurance carriers, and internal stakeholders.

Maintain strong working relationships with insurance carriers, MGAs, and other strategic partners.

Collaborate with carrier representatives to resolve escalated cases, underwriting issues, service concerns, and administrative challenges.

Partner with senior leadership to develop and execute departmental strategies and business objectives.

Lead or participate in projects involving technology, workflow optimization, systems implementation, and process redesign.

Analyze departmental data and performance metrics to support business decisions.

Develop and implement policies, procedures, and best practices that support consistent operations.





Promote a culture of continuous improvement and operational excellence.

Ensure departmental activities are conducted in accordance with applicable insurance regulations, brokerage policies, carrier requirements, and internal controls.

Identify operational and compliance risks and work with appropriate stakeholders to address them.

Ensure advisors and administrative staff understand and follow established procedures and regulatory requirements.

5+ years of experience within the life insurance, group benefits, wealth/financial services, or insurance brokerage industry.

Experience overseeing both revenue-generating professionals and administrative/support functions is strongly preferred.

Strong understanding of life insurance and group benefits products, processes, and brokerage operations.

Ability to work effectively with advisors, clients, carriers, and senior leadership.

Relevant industry designations are an asset and will be considered favourably, but are not mandatory.

At Oracle RMS, we offer excellent a robust benefits and vacation package that covers

Medical Benefits

Disability Insurance

Oracle RMS fosters a vibrant and supportive company culture, offering a dynamic environment where employees can thrive both professionally and personally. The company hosts numerous fun events throughout the year, creating a sense of community and camaraderie among team members.

Oracle RMS also provides excellent benefits, including an RRSP matching program that helps employees plan for their financial future, an Employee Assistance Program (EAP) to support their well-being, and a tuition reimbursement program to encourage continuous learning and growth. Additionally, employees can stay active and healthy with access to an onsite gym, further enhancing the work-life balance Oracle RMS is known for.

Oracle RMS is an equal opportunity employer; Oracle RMS uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria.

📌 Manager, Life Insurance and Group Benefits (Vaughan)
🏢 Oracle Insurance Risk Management Services
📍 Vaughan