Lead Microsoft licensing operations at Softchoice through solid compliance controls, transaction accuracy, and people leadership. Support commercial, public sector, and education customers.

The Manager, Operational Excellence oversees Microsoft licensing transactions from quoting through renewals and agreement maintenance. This manager leads teams, interprets program requirements, and improves operational processes. The work connects Microsoft, Compliance, Legal, Finance, Sales, IT, and Customer Success stakeholders.

Key Responsibilities

Lead, coach, develop, and retain the Microsoft Operations team

Oversee quoting, contracting, ordering, amendments, renewals, and maintenance

Translate Microsoft requirements into procedures, controls, and training

Monitor performance, risks, exceptions, audits, and corrective actions

Lead workflow,



documentation, reporting, and tool improvements

Requirements

At least three years of progressive licensing or technology operations experience

Experience managing complex, high-volume, transaction-based operations

People leadership involving coaching, performance management, and workload planning

Knowledge of software licensing, contracts, quoting, ordering, and renewals

Experience with compliance reviews, audits, controls, or risk management

Bring Microsoft licensing knowledge, operational judgment, and continuous-improvement leadership to Softchoice’s customer-focused operations.

📌 Microsoft Licensing Operations Manager (Winnipeg)
🏢 Softchoice
📍 Winnipeg