Drive adoption and customer value at Ashby through strategic guidance, product training, and partnership reviews across mid-market organizations.
As a Customer Success Manager, you will support Ashby’s High-Touch Customer Success function for growth-stage organizations and public enterprises. You will partner with customers throughout adoption and long-term optimization. The work combines trusted relationships, complex technology, workflow guidance, and cross-functional collaboration.
Key Responsibilities
Drive adoption across a portfolio of mid-market customers
Deliver strategic guidance, product trainings, and partnership reviews
Identify expanded use cases and long-term value realization
Tailor workflow guidance to customer goals and challenges
Advocate for customer needs with internal stakeholders
Requirements
At least two years of B2B SaaS Customer Success experience
Experience managing approximately 60 mid-market customers
Experience supporting complex technologies through adoption and optimization
Robust communication, listening, curiosity, and problem-solving skills
Experience partnering cross-functionally with Sales, Product, and Support
Bring customer partnership, product expertise, and clear communication to Ashby’s growing High-Touch Customer Success team.