SCHEDULE: Monday - Friday SUMMARY Ensure customer and vendor relationships are established or managed, and ensuring all Service Level Agreements (SLA’s) and daily Key Performance Indicators (KPI’s) are met

Create and deliver reports and presentations, including the use of meaningful charts, graphs, or other data visualizations, using data analysis to drive and develop recommendations as a foundation to creating and maintain strong customer relationships

Oversee the design of advanced modeling, what-if analyses, predictive analyses, and strategic planning studies

Collaborate with the Analytics group to glean insights from historical analyses to drive predictive modeling analyses and evaluate the impacts of proposed process and operational adjustments.

Evaluate the impacts of proposed process improvements, operational adjustments, and new technologies; quantifies results of analyses of alternative approaches to managing changes

Develop recommendations to improve strategic planning and network performance; presents the results of complex analysis and operations research to management and clients.

Support transportation functions by selecting cost-effective carriers,



and ensuring providers are meeting pickup and delivery requirements

Ensure carrier compliance to delivery performance standards and manage customer freight claims (OS&D;) Oversight and Compliance of Freight Audit and Rate Management

Rate orders and quotes according to tariffs, provide quotations to client when requested

Manage and track carrier invoice submissions

Use TMS system and manual processes to audit invoices

Generate reporting on audit results Achieve Financial, Service and Operational budgets

Responsible for ensuring a secure, secure and fair work environment for all team members

Responsible for ensuring that processes, and changes are effectively deployed to ensure continuity of operational performance and client satisfaction COMPETENCIES Customer Centricity

Fostering Culture

Collaboration

Problem Solving &

- Decision Making

Managing Through Change

Developing Self &

- Others

Planning &

- Results Orientation

Communication

Always Improving Mindset

Business &

- Financial Savvy

📌 Operations Manager Dispatch & Transport (Delta)
🏢 Metro Supply Chain
📍 Delta