Join Amazon as a Software Development Engineer, enhancing customer service with Amazon Connect Contact Lens. Your work will directly impact millions by improving technology-driven interactions. In this crucial engineering role, you will be part of a fast-growing team focused on creating a next-generation contact center. Your knowledge of system architecture and experience with up-to-date web technologies will be vital in addressing complex engineering problems. Collaborate closely with technical leaders to bring innovative solutions to fruition.

Key Responsibilities
• Develop and maintain scalable systems for contact centers
• Collaborate with cross-functional teams for project success
• Engage in coding standards, testing, and operations




• Solve algorithmic problems to enhance service capabilities
• Incorporate AI solutions into contact center technology

Requirements:
• 3+ years of software development experience
• 2+ years in design and architecture of systems
• Strong programming skills in at least one language
• Background in full software development life cycle
• Bachelor's degree in computer science is advantageous Utilize your engineering skills to make a meaningful impact on customer experiences at Amazon Connect.

📌 Amazon Connect Software Development Engineer (Vancouver)
🏢 Amazon
📍 Vancouver