Procurement & Customer Support Specialist Please note speaking FRENCH fluently is a Requirement. If you do not speak French fluently you will not be considered for this role.

Location: Mississauga, ON (Hybrid – 1 day/week remote) Job Type: Full-Time Our client is seeking a detail-oriented Procurement & Customer Support Specialist to join its Order Processing team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working across procurement, order management, logistics, and customer service. The ideal candidate is highly organized, adaptable, customer-focused, and committed to accuracy.

Procurement

Manage purchasing activities and coordinate with internal and external suppliers. Serve as the primary point of contact for procurement, logistics, and supplier communications. Oversee the procurement process from purchase order through delivery.

Partner with internal teams to monitor slow-moving and obsolete inventory. Coordinate with cross-functional departments to maintain efficient material flow throughout the supply chain. Maintain accurate material master data within the ERP system.

Participate in meetings with global teams to support procurement initiatives and process improvements. Help identify and implement continuous improvement opportunities across procurement processes. Train new team members and provide updates on procurement procedures and best practices.

Customer Support

Maintain customer records within ERP and CRM systems. Provide outstanding customer support via phone and email. Prepare sales and service quotations.



Manage the full order lifecycle, including order entry, confirmations, shipping, invoicing, returns, and credits.

Coordinate shipments with warehouse personnel. Support the sales and marketing teams to ensure an exceptional customer experience. Partner with Finance regarding customer credit and payment inquiries. Travel internationally on occasion for training or business meetings, as needed. 5+ years of experience in procurement, order processing, customer support, or supply chain operations.

Technical aptitude with an engineering or manufacturing-related environment preferred.

Experience working with ERP systems throughout the full procurement and order management cycle. Strong proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems. Post-secondary diploma or equivalent combination of education and experience. Bilingual in English and French is required and you will be tested.

Experience within manufacturing, industrial, engineering, or technical industries. Stable employment history with demonstrated long-term commitment. Adaptable and adaptable to changing priorities and business processes.

Hybrid work schedule (work from home one day per week) Three weeks of vacation Ongoing training and professional development Opportunity to build a long-term career with a stable and growing international organization This is an outstanding opportunity for a procurement and customer support professional looking to join a collaborative team where accuracy, continuous improvement, and customer satisfaction are highly valued. #

📌 Procurement & Customer Support Specialist (Mississauga)
🏢 Cala Sourcing Solutions
📍 Mississauga