At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart - Canada's largest non-bank branch network and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

Our strategy is simple—we aim to match the market. This commitment helps us attract and retain talented individuals who share our purpose.

Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.

Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.

Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.

Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and team-oriented environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.

Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

The Job: Product Owner, Contact Center Pod The Product Owner, Contact Center Pod is responsible for defining, prioritizing, and delivering capabilities that enhance customer and advisor experiences across Momentum's contact center ecosystem. Working within a journey-based operating model, the Product Owner translates customer, business, operational,



regulatory, and technology requirements into a prioritized backlog that drives measurable business outcomes. This role requires robust product management expertise combined with practical knowledge of contact center operations, CCaaS platforms, CRM integrations, AI-enabled servicing, and omnichannel customer engagement.

Align initiatives to customer journeys, business goals, and enterprise strategy.

Backlog Management & Prioritization - Create, maintain, and prioritize the product backlog based on customer value, business impact, risk, operational benefit, and delivery capacity.

Agile Delivery

Leadership - Serve as the primary decision-maker for backlog prioritization.

Stakeholder

Engagement - Collaborate with Contact Center Operations, Technology, Compliance, Risk, Architecture, and Business stakeholders to align priorities and delivery outcomes.

Contact Center Technology & Transformation - Drive evolution of omnichannel servicing capabilities, AI, automation, digital channels, CRM integrations, workforce enablement, and customer

Champion customer and advisor experience in all product decisions and prioritization activities.

Leverage operational metrics and service performance data to identify and address friction points.

Support successful implementation and adoption of recent capabilities and processes.

Balance long-term roadmap outcomes with immediate delivery commitments and business priorities.

Places customer and advisor outcomes at the center of decision-making.

5+ years of experience in Product Ownership, Product Management, Business Analysis, or related roles.

Demonstrated experience working within Agile delivery frameworks and cross-functional teams.





Strong understanding of contact center operations, customer service delivery, advisor workflows, service metrics, and customer journey management.

Experience supporting or delivering Contact Center technologies, including CCaaS platforms, omnichannel servicing capabilities, intelligent routing, workforce optimization, CRM integrations, and digital channels.

Experience within banking, insurance, wealth management, or another regulated industry preferred.

Familiarity with cloud-native contact center architectures and AWS services is considered a strong asset.

Bachelor's degree in business, Information Technology, Computer Science, Engineering, or a related discipline.

Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, Agile Certification, or equivalent.

If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada's Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current positionwithin our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize solid data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities. #

📌 Product Owner, Contact Center Pod (Toronto)
🏢 Momentum Financial Services Group
📍 Toronto