Shape digital banking experiences at Capital One Canada in Toronto through UX content, accessibility, and human-centred design across mobile and web.

As a Senior Associate Content Designer, you will own copy, content writing, and structure for public and secure experiences. You will apply content design across multiple domains while collaborating with Experience Design, product, engineering, legal, and marketing teams. Your work supports customer engagement with Capital One services, features, and value statements.

Key Responsibilities

Write UX content for public and secure digital experiences

Contribute to information architecture, navigation, and interactive models

Use analytics, research, and call-centre data for recommendations

Apply voice, tone,



and content guidelines consistently

Write accessible content meeting WCAG 2.1 AA standards

Requirements

Four to five years of content design or UX writing experience

Digital product experience across mobile and responsive web

Portfolio showing end-to-end thinking and measurable outcomes

Comfort working with analytics dashboards or presentations

Robust storytelling, presentation, organization, and self-direction skills

Bring UX writing, content strategy, accessibility, and data fluency to Capital One Canada’s Toronto Experience Design team.

📌 Senior Content Designer Toronto (Winnipeg)
🏢 Capital One
📍 Winnipeg