Build AI-driven customer journeys at Clio as a Senior Customer Marketing Manager in Burnaby, Calgary, or Toronto. This is a 12-month fixed-term contract.

You will craft customer marketing strategies that increase product adoption and engagement for Clio’s cloud-based legal software. The role suits an experienced B2B SaaS marketer skilled in lifecycle marketing, automation, behavioral data, and cross-functional collaboration. You will own strategy, execution, and measurement across the customer journey.

Key Responsibilities: Architect AI-driven journeys from onboarding through expansion

Define triggers, next-best actions, and cross-functional ownership

Run webinars, social content, and community posts

Translate product releases into adoption campaigns

Measure engagement, adoption, and program performance

Requirements: 5+ years in B2B SaaS customer marketing

Experience with AI-powered automation or predictive scoring

Expertise using Salesforce, HubSpot, Pendo, Deeto, or similar

Robust analytical, communication, and problem-solving skills

Proven collaboration with sales and customer success

Bring lifecycle marketing, AI automation, and data-driven strategy to Clio’s customer engagement programs across Canada.

📌 Senior Customer Lifecycle Marketing Manager (Toronto)
🏢 Clio
📍 Toronto