Lead recovery strategy, vendor governance, and analytics as goeasy’s Senior Recovery Operations Manager, working three days onsite weekly in Mississauga.

This senior leadership role oversees goeasy’s National Unsecured Recovery Program and external legal and collections providers. You will lead internal recovery teams, manage national vendors, interpret performance data, and strengthen compliance. The position supports recovery performance and customer outcomes through internal and vendor-supported operations.

Key Responsibilities

Lead national unsecured recovery strategy and daily operations

Coach teams handling legal collections and recovery activities

Manage vendor scorecards, contracts, service levels, and reviews

Develop recovery dashboards, forecasts, and leadership reporting





Oversee compliance, audits, complaints, and corrective actions

Requirements

Five or more years of progressive recovery leadership experience

Experience leading teams and improving operational performance

Understanding of unsecured collections and recovery strategies

National vendor program and performance framework experience

Knowledge of Canadian collections legislation and litigation processes

Bring recovery leadership, vendor management, analytics, and compliance expertise to goeasy’s Mississauga-based operations team.

📌 Senior Recovery Operations Manager (Winnipeg)
🏢 goeasy
📍 Winnipeg