Technical customer success specialists at Splunk support enterprise technology adoption, using Splunk expertise and advisory skills remotely anywhere in Western Canada.

As part of Cisco, Splunk’s Customer Success team guides enterprise organizations across cybersecurity, observability, and IT operations platforms. This specialist supports technical health, Splunk Cloud and Enterprise deployments, customer adoption, and measurable technology value. The role combines product support, technical planning, relationship building, and critical issue management.

Key Responsibilities

Act as technical health contact for Public Sector customers

Oversee Technical Adoption Plan execution across multiple teams

Mentor customers on technical health and deployment methodologies

Coordinate critical issues,



upgrades, add-ons, and maintenance windows

Review usage metrics and performance during virtual QBRs

Requirements

Three-plus years in technical support or related experience

Two-plus years building customer relationships and handling commercial accounts

Communicate technical concepts to non-technical audiences

Work independently and as part of a team

Achieve Splunk Architect Certification within one year

Apply technical support, customer advisory, and Splunk deployment expertise to improve platform health and adoption across enterprise accounts.

📌 Splunk Technical Customer Success Specialist (Winnipeg)
🏢 Cisco Systems
📍 Winnipeg