In Case Of is seeking a full-time Customer Service and Business Development Representative at our Calgary location. We are located in the Springbank commercial park 5 minutes west of the city off Highway 1.

Our family owned and operated company specializes in Emergency and Outdoor food and gear. We are a tight knit team passionate about helping people.

Share your love of the outdoors by helping others gear up and prepare for their own adventures and help families, businesses and governments prepare for the unexpected.

Customer Service Responsibilities and Duties

- Building and maintaining long-term relationships with our customers by providing an exceptional shopping experience. That would include: greeting customers, offering assistance, directing customers to merchandise that would suit their needs, suggesting products and brands, providing product information, offering positive opinions and experiences.
- Provide friendly and skilled customer service in store, on the phone and online via email, chat and social media accounts.
- Design custom outdoor and emergency supply plans using our available products - prepare customer quotes and work with individual customers to customize these to their liking and needs.
- Resolve product or service problems by clarifying customer complaints, determining the cause, and offering effective solutions
- Update and restock displays on showroom floor
- Update price displays
- Obtain items for customers from warehouse
- Carry customer's purchases to parking lot and pack orders in customers' vehicles
- Track, manage and count incoming & outgoing inventory (occasionally as the warehouse team needs assistance)
- Pick and Pack larger in store customer orders
- Pick and Pack to fulfill and ship online and phone orders (occasionally as the warehouse team needs assistance)
- Keep a clean workspace, warehouse and showroom floor
- Complete daily, weekly and monthly store housekeeping duties as scheduled
- Other duties as assigned

Business Development Responsibilities and Duties

- Identify and research prospective customers across Government,



Non-profit and Corporate industries
- Generate new business through finding Corporate and Government RFQ (bidding) opportunities.
- Connect with the prospects by phone, email or online platforms.
- Design a plan using our available products - prepare an official quote and submit within a set timeframe.
- Work with leads and quote requests and turn prospects into active clients
- Build relationships with existing clients and look for chances to expand their business or network with our customers to find other leads in their circle.
- Represent our Company’s full product portfolio and identify opportunities based on customer needs.
- Networking on Social Media Platforms to build Brand awareness, generate product interest, and respond to online questions.
- Other duties as assigned

Work Schedule Requirements

- Normal store hours run from 8am to 4pm, Monday to Friday.

Qualifications and Skills

- You’re a team player who wants to grow
- You’re excellent with a computer and printer (typing speed of 50 wpm +)
- You are comfortable with computers, social media platforms, smartphones, Microsoft Office and Google Workspace
- You’re a self-starter with great work ethics and ability to work with minimal supervision
- You love being organized
- You have a great memory and are incredibly detail-oriented
- You can work under pressure and meet deadlines with full accuracy
- You have an excellent command of the English language: Oral and written
- You have excellent verbal, written and social skills with a natural ability to build rapport.
- You are comfortable making cold calls, approaching new prospects to actively create opportunities.
- You are proactive,



persistent and disciplined with follow-ups.
- A proven record of meeting sales targets or growing accounts is an asset
- You can communicate in a clear, professional and friendly manner
- You have a valid class 5 drivers license (regular drivers license), with the ability to drive to work (there is no public transit near our store location)
- You have a clean drivers abstract.
- Ability to perform the occasional physical requirements of the position (pulling, lifting, carrying up to 50lbs)
- Graphic Design Experience (appreciated but not required)

Job Type: Full-time

Benefits:

- Casual dress
- Company events
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

Ability to commute/relocate:

- Calgary, AB T3Z 2A7: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (preferred)
- Experience sourcing and submitting to Government and corporate quoting opportunities (preferred but not required)
- Previous experience managing social media PR/Accounts (preferred)

Additional Traits Valued:

- A love for the outdoors
- Experience with emergency preparedness and a belief in being self reliant
- An inclination for teaching and guiding others to their best solutions
- Being a great listener who can make each customer feel special
- You are a positive, energetic team player with a passion for helping others and enjoy interacting with people

If you possess the qualities listed above, we would be eager to speak with you!

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Job Type: Full-time

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Company events
- On-site parking
- Paid time off

Ability to commute/relocate:

- Calgary, AB T3Z 2A7: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service and Business Development Representative (Calgary)
🏢 In Case Of
📍 Calgary