Overview

Languages

English

Education

- Secondary (high) school graduation certificate

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Perform same duties as workers supervised
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Supervise support staff
- Schedule and confirm appointments
- Respond to complaints of guests
- Register arriving guests and assign rooms
- Provide job training and support
- Process guests' departures, calculate charges and receive payments
- Prepare monthly statements
- Perform basic bookkeeping tasks
- Enforce policies and procedures
- Co-ordinate recreation activities
- Carry out administrative and clerical activities (record keeping, scheduling etc.)
- Book appointments




- Attend to guests' requests for extra supplies or other items
- Answer electronic enquiries
- Calculate daily/shift payments received and reconcile with total sales
- Complete onboard and other logs
- Schedule activities
- Explain procedures
- Assist with record management

Supervision

- 16-20 people
- Staff in various areas of responsibility
- Customer service clerk

Experience and specialization

Computer and technology knowledge

- MS Outlook
- Quick Books
- Sage Accounting Software

Additional information

Work conditions and physical capabilities

- Attention to detail
- Quick-paced environment
- Large workload
- Standing for extended periods
- Tight deadlines
- Work under pressure

Personal suitability

- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Team player

Benefits

Health benefits

- Health care plan

Other benefits

- Free parking available
- Learning/training paid by employer
- Other benefits
- Team building opportunities
- Wellness program

📌 guest service supervisor (Whistler)
🏢 Whistler Reception & Property Care This link will open in a new window
📍 Whistler