About TELUS HealthTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we leverage the leading edge technology and focus on the uniqueness of each individual, creating a healthier future. Role Overview The Senior Application Support Team Analyst will take ownership of investigating, diagnosing, and resolving client technical and customer service related questions.

Acting as the voice of clients, the analyst will liaise between clients, support, and configuration/implementation teams, providing product feedback and escalation of issues in a timely manner. The role is SLA‑driven and requires strong product knowledge. Key Responsibilities Resolve client inquiries by phone, e‑mail, or ticketing system, handling sensitive escalated issues. Understand business requirements, build test cases, and test software changes. Troubleshoot problems by researching, analyzing, and identifying symptoms and causes. Meet client deadlines according to service level agreements by managing and prioritizing assigned tasks while ensuring quality control. Comply with best practices, confidentiality standards, and peer review. Coach and mentor junior staff. Participate in special projects and new implementations as needed. Identify business process inefficiencies and recommend improvements. Maintain knowledge base through documentation and sharing lessons learned. Perform business system testing outside regular business hours when required. Qualifications Minimum 3 years of relevant work experience. University or college diploma in business administration or equivalent. Exceptional problem‑solving, documentation, and multitasking skills.



Excellent written and verbal communication skills. Strong teamwork, collaboration, and relationship‑building abilities. Enthusiasm, strong work ethic, and flexibility. Ability to handle multiple urgent priorities concurrently and prioritize without supervision. Initiative and complete follow‑through on responsibilities. Sense of urgency and ability to mobilize teams. Proficient in current technology tools, especially Microsoft Office. Experience with Microsoft SQL scripts. Optional: SaaS experience is an asset. Compensation & Benefits Salary range: $44,500 – $89,000 CAD annually (actual compensation based on knowledge, skills, and performance). Comprehensive total rewards package including competitive salary, bonus structures, minimum 3 weeks of vacation, flexible benefits, and pension match. Adaptable work locations—office, virtual, or hybrid. Opportunities for growth, learning, and development. Community engagement and additional benefits. Employment Information This is a current vacancy.

The position is open to all qualified candidates. TELUS is committed to fair employment practices, an inclusive culture, and accommodation for applicants with disabilities where required. Note: Quebec candidates must use English for regular communication and application of software. All team members whose job functions require work at a Data Center or access to detailed technology knowledge will be subject to Personnel Security Screening conducted through the Government of Canada. Equal Opportunity StatementTELUS is proud to foster an inclusive culture that embraces diversity.

All qualified applicants will receive consideration for employment.#J-18808-Ljbffr

📌 Senior Benefits Support Analyst - C$44,500 - C$89,000 A Year (Winnipeg)
🏢 TELUS Health
📍 Winnipeg