Dominion Family Dentistry — Truro, Nova Scotia
Full-time | Four-day work week | No evenings | No weekends
Dominion Family Dentistry is looking for an exceptional Dental Administrator / Patient & Financial Coordinator to join our front-office team.
Depending on the strengths and experience of the candidates we meet, we may hire more than one person as we build the next generation of our front-office team.
We are particularly interested in candidates with strengths in dental administration, Dentrix, insurance, financial coordination, patient scheduling and patient communication.
Experienced Registered Dental Assistants who enjoy the administrative and patient-coordination side of dentistry are also encouraged to apply.
The most important qualification isn't necessarily on your resume
Technical experience is important.
But one of the most important things we consider when hiring is how someone works with other people.
Dominion Family Dentistry is a genuine team environment.
Everyone has primary responsibilities, but nobody works inside a box.
If another team member is busy, we help.
If the phone rings, we answer it.
If a schedule needs attention, we work on it together.
If a coworker is overloaded, we don't stand back because the problem technically belongs to someone else's job description.
No position is more important than another.
We value people who are respectful, dependable, collaborative and willing to contribute wherever appropriate to help the team and our patients.
About the position
This role combines patient service, scheduling, insurance processing and financial coordination.
You will work closely with another front-office team member to help manage our patients and schedules while also taking significant responsibility for the financial and insurance side of the practice.
The successful candidate will combine excellent communication skills with exceptional attention to detail.
Responsibilities include:Patient scheduling and coordination
- Scheduling dentist and hygiene appointments
- Helping monitor and maintain productive schedules
- Responding to cancellations and schedule openings
- Contacting patients when appropriate to fill openings
- Managing recall and unscheduled-patient information
- Rebooking cancelled appointments
- Helping ensure patients have appropriate future appointments
- Communicating schedule changes to clinical team members
- Helping manage urgent and emergency appointments
- Supporting overall patient flow throughout the day
Scheduling is a shared front-office responsibility rather than belonging exclusively to one person.
Patient financial coordination
- Explaining treatment estimates
- Assisting patients with insurance-related questions
- Preparing and submitting predeterminations
- Discussing payment arrangements
- Collecting patient payments
- Processing insurance claims
- Following up on outstanding insurance claims
- Following up appropriately on patient balances
- Maintaining accurate financial notes and records in Dentrix
Insurance payment processing
A particularly key part of this position involves accurately processing insurance payments.
Insurance companies may send a single electronic payment covering claims for several different patients.
You will need to:
- Review insurance remittance information
- Identify the individual claims included in a payment
- Allocate each payment accurately to the correct patient ledger in Dentrix
- Recognize partial payments and discrepancies
- Investigate unexplained amounts
- Follow unresolved items through to completion
- Ensure payments reconcile correctly
Accuracy matters more than simply processing transactions quickly.
We are looking for someone who notices when something doesn't make sense and takes the time to understand why.
If unexplained discrepancies bother you until they are resolved,
that is a strength in this position.
We think you'll fit well here if you are:
- Friendly and patient-focused
- Highly organized
- Exceptionally detail-oriented
- Accurate and methodical
- Dependable
- Proactive
- Comfortable working with numbers
- Comfortable discussing financial matters with patients
- Able to investigate discrepancies
- Willing to follow issues through to completion
- Adaptable when priorities change
- A strong communicator
- Comfortable using computers and dental software
- Respectful of every member of the team
- Willing to help coworkers without being territorial about responsibilities
- Someone who takes pride in the success of the entire office
Dental office experience, Dentrix experience and dental insurance knowledge are strong assets.
Previous RDA experience would also be welcomed, particularly from someone who enjoys the organizational and patient-coordination side of dentistry.
What we offer
- Full-time four-day work week
- No evenings
- No weekends
- Medical health insurance
- Dental treatment provided in office
- Paid vacation
- Paid statutory holidays
- Six additional paid non-statutory holidays
- Sick/wellness bonus
- Continuing education allotment
- Clothing/uniform allowance
- Free parking
- A supportive, established team environment
Interested?
Please submit your resume along with a short introduction telling us why you think you would be a good fit for our team.
Technical skills are important.
The kind of teammate you are matters just as much.
Pay: $23.00-$35.00 per hour
Expected hours: 34.0 – 38.0 per week
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Vision care
Ability to commute/relocate:
- Truro, NS B2N 3P3: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)
Application question(s):
- Tell us about a time when you noticed a coworker needed help with something that wasn't normally your responsibility. What did you do?