Posted Thursday, August 6, 2026 at 4:00 a.m. CanadianSIM, a subsidiary of Wireless DNA Inc, helps newcomers, students, and travelers get connected prior to arrival in Canada with plans that offer strong value, competitive pricing, and reliable service. We are entering a transformation phase: Expanding into a future mobile app experience for activation, onboarding, and customer self-serve CanadianSIM has robust products and pricing, but our digital experience does not yet perform at the level it should. Visitors often leave before completing key actions, and we need a structured, measurable UX + CRO process toidentifywhat drives drop-offs and systematically improve conversion performance. uncover friction and trust gaps across the customer journey raise conversion performance to the standard of topeSIMcompetitors We are hiring a UX/UI + CRO Specialist with experience in Shopify ecommerce and conversion optimization to own the end-to-end user experience. This is a UX + performance role — you will combine design execution with analytics-driven experimentation to improve:



1) User Behavior Analysis & Funnel Insights Analyze the customer journey: landing → planselection→ checkout → post-purchase onboarding Translate insights into actionable recommendations and test hypotheses 2) UX Design for Shopify Ecommerce activation/how-it-works content 4) Trust, Clarity & Competitive UX credibility signals and reassurance content “5) App Experience Foundations (Phase 2) Support early UX groundwork for the future app experience, including flows for: account management troubleshooting/self-serve support Proven experience improving conversion performance through UX changes Familiarity with Shopify ecommerce UX and constraints Experience with GA4, Hotjar/Clarity, and A/B testing tools Strong Bonus Skills UX writing/microcopyfor trust + clarity Experience building design systems for ecommerce platforms CRO testing or performance-driven redesigns

📌 International - UX Designer (Toronto)
🏢 Wireless DNA
📍 Toronto