Bilingual Insurance Specialist (FR/EN) at Hyundai Capital Canada
This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process.
Base pay range
$60,000.00/yr - $89,000.00/yr
This range is provided by Hyundai Capital Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job Responsibilities
The Senior Insurance Specialist Associate is responsible for managing and overseeing all insurance-related operations, including total loss and credit life claims, insurance deficiency tracking, and ancillary product cancellations. The role ensures accurate processing, compliance, vendor coordination, performance tracking, and supports day-to-day operational requirements across insurance workflows.
Insurance Deficiency
- Track lease VINs and ensure accuracy of data files sent to vendors
- Execute follow-up actions for insurance-deficient accounts (calls, SMS, email)
- Coordinate repossession assignments when required
- Produce performance metrics for all follow-up activities
Insurance Claims
- Manage relationships with insurance companies to process total loss and physical damage claims
- Process Proof of Loss documentation and maintain claim records
- Ensure compliance with internal SLAs
- Coordinate credit life insurance claims and produce related metrics
Ancillary Products Cancellations
- Process ancillary insurance cancellations and rebates with third-party vendors
- Collect required metrics from vendors
- Support the transition of ancillary cancellation processes in-house
Other Duties
- Other duties as assigned
Qualifications
- Experience working for an automotive captive finance company with an understanding of lease and loan operations
- Experience with insurance companies or involvement in insurance claim processes
- Bilingual in English and French (required)
Education & Certification
- High school diploma required
Knowledge, Skills, & Abilities
- Advanced user of LOS and V8 systems
- Robust understanding of auto lease agreements and conditional sales contracts
- Subject matter expertise in lease and loan operations
- Intermediate to advanced Excel skills
- Ability to manage customer interactions and handle inquiries, conflicts, or complaints
- Ability to resolve issues without defined processes and identify compliant solutions
- Strong prioritization skills to manage multiple tasks efficiently
- Ability to work independently with minimal supervision
- Ability to transfer knowledge effectively to support team growth
- Ability to collaborate across departments and build strong relationships
- High level of emotional intelligence with effective conflict-management skills
Hyundai Capital Canada Inc. is committed to acknowledging applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.