This is a 12 month fixed term employee contract initially, with a likelihood of extension

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

WHAT YOU’LL DO

- Work in partnership with senior clients to develop annual strategies
- Oversee teams to develop brilliant digital content (creative, production)
- Lead, line-manage, motivate, and inspire your team
- Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
- Liaise with clients and manage expectations
- Communicate feedback to designers, copywriters and developers
- Ensure feedback requirements are met whilst protecting eBay’s values/brand
- Plan and manage workloads of the team, keeping the Group Account Director and clients apprised of capacity
- Build a full understanding of eBay’s business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser




- Work closely with creative and strategy teams and to have oversight of all statements of work/proposals
- Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews
- Effectively lead teams and inspire others to achieve goals through innovation, quality, and excellence
- Match project tasks with opportunities for development so that employee potential is utilized to the maximum
- Conduct performance reviews of team members and identify areas for improvement, give feedback, and recommend for promotions or salary increases

WHAT YOU BRING

- A fast learner with a solutions-oriented mindset and strong attention to detail
- Experience delivering a broad range of multi-channel marketing communications including digital and direct
- Extremely organized and able to prioritize projects, partnering with other teams and clients to manage expectations
- Able to talk about tools and processes used for project management, in addition to creative approach or business strategy
- Ability to work under pressure and meet deadlines with ease and efficiency
- Deep understanding of production and interactive processes and experience reviewing creative
- Commercially driven with experience handling budgets and timelines
- Proven business development experience and success




- Resource management skills and ability to handle complex / sensitive issues
- Experience leading others directly and managing a team

WE OFFER

- A adaptable hybrid working policy to enjoy the best of both worlds.
- Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
- 15 days paid holiday annually, increasing with length of service (plus Public Holidays).
- Birthday Leave, a paid day-off each year.
- Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
- DEPT® Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
- Refreshments are provided in the office all week.
- Enhanced family friendly policies to support parents.
- Learning and Development, continuous growth opportunities through internal training, and “inspirational talks” guest speakers.
- Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®.
- A Certified BCorp Agency and is multi-award winning “Agency of the Year”.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together
- Global DEPT® Cares Month , an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.

The anticipated annual salary range for this position is $100,000 – $120,000 CAD. Salary is based on relevant experience, expertise, and

📌 Senior Account Director (Toronto)
🏢 DEPT®
📍 Toronto