IT
- Senior Business Applications Services Manager

Job Description
Posted Monday, June 8, 2026 at 4:00 AM JAM, making the world sound better, one brand at a time Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service Role Summary The Senior Manager, Business Applications Services is a senior IT leadership roleaccountable for the end-to-end ownership, governance, and evolution of mission-criticalbusiness application services supporting finance, supply chain, operations, and customerplatforms. Operating within a service-based IT operating model, this role serves as the single accountable Service Owner for Business Applications, ensuring that services are:
- Stable and reliable
- Scalable and secure
- Cost-effective
- Continuously improving and aligned to business outcomes This position leads cross-functional teams across ERP (JDE), WMS (Körber), CRMplatforms, and supporting application services while driving a 3-year strategic roadmapfocused on modernization, optimization, and value delivery. Scope of Responsibility Primary Services Owned
- JDE ERP Platform
- CRM Platform Services (Zoho/Salesforce)
- Business Application Operations & Enhancements
- Vendor / Package-based Applications (Cloud & SaaS ecosystem) This role provides unified accountability across these domains, ensuring consistentgovernance, prioritization, and service performance. Key Accountabilities Service Ownership & Accountability
- Own end-to-end service health, including availability, performance, and reliability
- Define and manage service KPIs:
- Application availability
- Incident aging
- Release predictability




- Business satisfaction
- Ensure transparent ownership of risk, backlog, and service outcomes
- Act as escalation point for critical incidents and service disruptions Application Lifecycle & Roadmap Leadership
- Define and continuously evolve a 3-year Business Applications roadmap
- Lead:
- Application rationalization
- Technical debt reduction Upgrade and modernization strategies
- Align roadmap to:
- Business priorities Digital transformation objectives Delivery Oversight & Release Governance
- Ensure structured governance for:
- Enhancements
- Configuration changes
- Minor/medium change delivery
- Oversee release planning, cadence, and deployment stability
- Partner with IT Delivery (PM CoE) while retaining service accountability for outcomes Business Partnership & Stakeholder Alignment
- Act as primary IT partner to Finance, Supply Chain, Operations, and Commercial stakeholders
- Translate business priorities into clear service roadmaps and backlog priorities
- Lead governance forums and provide:
- Service health reporting
- Risk visibility
- Investment recommendations Operational Excellence & Continuous Improvement
- Incident and problem management
- Monitoring and service observability
- Establish automation-first mindset for:
- Support processes
- Application operations
- Improve service maturity toward predictable, data-driven operations Team Leadership & Organizational Development




- Lead and develop:
- Platform Team Leads (JDE, Körber,CRM)
- Application support and development teams
- Build a high-performing organization with:
- Clear accountability
- Strong engineering practices
- Continuous skill development Required Experience & Qualifications Experience
- 10+ years in IT with:
- Enterprise applications leadership
- ERP/WMS/CRM ecosystems
- Service Owner, Application Manager, or similar
- Experience operating in:
- Service-based or product-based IT models (ITSOM preferred) Technical & Domain Knowledge
- Strong understanding of:
- ERP (JDE preferred)
- WMS (Körber or similar)
- CRM platforms
- Knowledge of:
- Application lifecycle management
- Integration patterns
- Cloud/SaaS ecosystems
- Executive-level communication and stakeholder management
- Strong governance and decision-making capability
- Ability to translate business strategy into technology outcomes Why Join Us Ready to join our team? Here’s why …
- Comprehensive group

benefits:
Health, Dental, Vision, Life, Critical Illness, Short
- and Long-Term Disability
- Wellness Incentive Program and Employee Assistance Program
- RRSP / 401(k) matching program
- Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
- A casual, fun, and cooperative work environment
- Lively social calendar— there’s always something for everyone
- Generous employee discounts on our products
- Ongoing learning and development opportunities
- The chance to work alongside a highly talented , high-performing team Workplace Commitments We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safe

📌 IT - Senior Business Applications Services Manager (Quebec City)
🏢 JAM Industries
📍 Quebec City