Teleperformance in Toronto, Ontario, is seeking a hands-on team leader to direct a customer service team onsite. The role focuses on achieving high CSAT, quality, and NPS scores while managing performance, adherence to SLAs, and staff development in a fast-paced contact center setting.
The position offers extensive training, a clear career path, and competitive benefits. Candidates should be prepared for a fully onsite work arrangement in Toronto with strong emphasis on teamwork and process
📌 Operations Team Lead — Onsite with Growth (Toronto)
🏢 Teleperformance
📍 Toronto
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