- Durée de l'emploi: Permanent
- Langue de travail: Bilingue
- Heures de travail: 34 hours per week
- Education:
- Expérience:

Education

- College/CEGEP

Work setting

- Relocation costs not covered by employer
- Urban area

Tasks

- Analyzes the administrative issues in order to provide help to the employee
- Sort the technical problems in order to help the employee with established procedures
- Hire, train, direct and motivate staff
- Leading/instructing groups
- Monitor and evaluate
- Provide staff training
- Resolve conflict situations
- Conduct sales calls
- Supervisory Experience
- Offer mentoring
- Monitor staff performance
- Monitor department's performance
- Conduct quality audits

Supervision

- More than 20 people

Policy and program experience

- Employee recognition

Type of experience

- Call centre

Area of work experience

- Quality assurance or control

Area of specialization

- Sales

Security and safety

- Criminal record check

Transportation/travel information

- Public transportation is available





Work conditions and physical capabilities

- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressure

Personal suitability

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Reliability
- Team player

Screening questions

- Are you authorized to work in Canada?
- Do you have experience working in this field?
- Do you live near the job location?
- Do you meet the language requirements listed in the job posting?

Experience

- 2 years to less than 3 years

Employment terms options

- Day
- Overtime available

Health perks

- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits

Financial benefits

- Commission
- Group insurance benefits
- Life insurance

📌 Call centre manager (Montreal)
🏢 Harlow Payments
📍 Montreal