About Motion ?
Motion is building the command center for creative strategists: an AI-native platform that bridges the gap between performance marketers and creative teams, so they can uncover what’s working, what’s not, and ship more winning ads across platforms like YouTube, LinkedIn, Meta, and TikTok.
We’re at the forefront of AI as the foundation of Motion. Motion now automatically analyzes and organizes creative at scale, surfaces competitor trends, and is rolling out a persistent creative strategy agent that retains context, runs workflows, and integrates with the tools teams already use.
Today, Motion is trusted by some of the world’s top e-commerce and direct-to-consumer brands and agencies (including Vuori, True Classic, The Farmer’s Dog, and HexClad) and has analyzed over $14B in media spend. When leading brands want to understand their creative performance, they turn to us.
Our founders have built successful companies before, but what we’re most proud of is who chose to build again with them. 10% of our team worked with our founders at their previous company and followed them to Motion. That kind of loyalty doesn’t happen by accident — it’s built on trust, strong culture, and a shared belief in what we’re creating.
The people building Motion are deeply embedded in where AI and our industry is heading, and obsessed with closing the gap between what's possible and what's actually shipping in product.
We're a 70+ person team, backed by a $30M Series B, with consecutive record revenue quarters and real momentum.
If you want to work on a hard problem, with people who've done it before, and a product that customers genuinely love - we'd love to connect
▶️ Brief overview of the Motion product from our Co-Founder & CEO, Reza Khadjavi.
About the Customer Success Manager role & team ?
You will be directly responsible for educating our clients (agencies and DTC brands) on creative strategy and how to operationalize their workflow to fill the current gap between performance and creative teams using Motion. They’re already feeling the pain, and this problem is a top priority for them. By gaining a deep understanding of media buying and creative production you will help teams see how the Motion platform is the answer to the workflow challenges they are experiencing. Your work will have a direct impact on our growth.
We have a mighty team of 5 right now. You will report our CS Team Lead, Ale, whose superpowers are leading by example by being wildly curious (never shying away from asking a question), caring deeply (not just saying it, but showing it), and constantly trying to improve processes.
What you'll be achieving ?
Developing an onboarding curriculum for your clients and bring it to life in engaging sessions.
You’ll help clients build a report structure that meets their needs using Motion and then host sessions with their teams to make sure everyone knows how to use the reports. Our current session mix consists of large-group Motion custom walkthroughs/educational talks, small group working sessions, naming convention and creative strategy brainstorms.
- After onboarding, you’ll continue to build relationships with clients to ensure they are up to date on current features, breakthroughs in creative strategy processes, and ensure they find continued value in the app.
- Understand our clients’ team dynamics knowing when to loop in relevant stakeholders for training and conversations.
- Understand clients’ current creative strategy processes, identifying gaps or inefficiencies and partnering with them strategically to strengthen their approach through education, best practices, and deeper Motion usage
- Contribute to internal and external content as a thought leader.
How our team uses AI ?
As a company, we are becoming AI-native. We don’t have limits on what we can try, and every team is sharing their wins
We’re figuring out new things every day, and here a few that stand out:
- Use Motion's AI (Runneth) proactively as a sales and re-engagement tool – not just reactively in-product. This looks like running live creative audits during customer calls, sharing "what's working / what's not" snapshots in follow-up notes, or using competitor reverse-engineering outputs during onboarding touchpoints.
-
📌 Customer Success Manager (Ottawa)
🏢 Motion
📍 Ottawa