Job Description
Be the first impression and the steady presence our clients rely on. Serving our community since 1999, we’ve built a reputation for exceptional care, loyal clients, and a warm, team-focused setting. Our reception team is the heart of the client experience, and we’re looking for someone who thrives in a fast-paced clinic and takes pride in keeping things running smoothly. The Role This is primarily a front desk, client-facing role, including:
• Welcoming clients and creating a positive, supportive first impression
• Managing phones, scheduling, and appointment flow in a busy environment
• Handling client questions, payments, and coordination of care
• Supporting overall clinic organization and communication
• Occasional assistance to the veterinary team as needed Who You Are
• Experience in a veterinary clinic or fast-paced customer service role is required
• Friendly, professional, and compassionate with clients and patients
• Strong communication and multitasking skills
• Highly organized and able to stay calm under pressure
• A team player who takes initiative and keeps things moving What Great Reception Looks Like Here
• You stay calm and kind, even when things get busy or stressful




• You can manage multiple priorities at once without losing attention to detail
• You take ownership — you don’t wait to be told what to do
• You communicate clearly and confidently with both clients and your team
• You help create a positive, supportive environment at the front desk
• You are reliable and consistent — your team knows they can count on you

What We Offer
We believe in taking care of our team the same way we care for our patients:
• Supportive team culture
- We love to do activities together
• Uniform allowance
• Comprehensive benefits package
• $19–$22/hour (based on experience and skill set)
• Paid sick days & vacation time
• Generous staff discounts on veterinary care & pet supplies
• RRSP Matching
• Wellness Spending Account Start Date: ASAP
- However we’re focused on finding the right fit. Ready to Join Us? If you enjoy being the go-to person, keeping things organized, and making clients feel cared for from the moment they walk in, we’d love to hear from you. Apply today and become part of a team that truly cares — about pets, people, and each other. We look forward to meeting you Resumes and cover letters can be sent to: [email protected]

📌 Veterinary Receptionist (Aurora)
🏢 NVA Canada
📍 Aurora