Job Description
Ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

Key Responsibilities
Ensure cyber security of home site
- Local Network Administrator
• Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard
• Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …).
• Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets.
• Prepare and follow procedure for emergency & business continuity plan “crisis tool kit”.
• Provide documentation and training to ensure consistent processes and knowledge transfer.
• Consistent user account management (Alero/Domain). Delivery of IT/OT Solutions related Services
• Site functional expert of all local applications he/she is supporting.
• Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use.
• Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).
• Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.
• Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level. Delivery of IT/OT Solution related Projects




• Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location.
• Responsible for implementation and coordination of Factory OT/IT projects in their home site. Business Engagement and Communication
• Provide communication of Factory OT/IT infrastructure solutions and services to Quality, Production, Maintenance, Engineering and Mars MGS teams.
• Liaise with the OT Security Team. Immediately escalate any critical issue to the OT Security team resources.
• Responsible for effective use of Factory OT/IT infrastructure services this includes providing trainings, guides and raising awareness of available IT tools and services.
• Functional expert in site Factory IT, demonstrating explicit understanding of the problems and opportunities for business change.
• Support’s site MES (Manufacturing Execution System). Responsible for their safety and the safety of contractors adhering to the Food Safety Policy
• Manage external contractors for Factory OT/IT tasks, follow all the induction processes and supervise their work in the site respecting the Safety standard.
• Ensure all work within the site follows all Mars standards.
• Drives Compliance and Regulatory (Food Safety and other industry-specific regulations). Context and Scope
• Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.
• Follows the guidelines and procedure provided by regional OT/IT organization




• Establishes and follows KPI’s and SLA for every service provided.
• Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence.
• Actively manages all accounts within the factory environment, adhering to guidance's from global security teams. Education & Professional Qualifications
• 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.
• Fluent in English with excellent communication skills (verbal and written) Knowledge / Experience
• +3-year IT (Information Technology) & OT (Operational Technology) experience.
• Excellent organizational, analytical, project management and technical skills.
• Server administration
• Virtual infrastructure administration
• IT/OT Architecture knowledge
• Database administration knowledge
• SQL knowledge
• Excel, VBA knowledge
• Self-Management following defined KPIs/objectives and proactively tracking.
• Lifelong learner capable of attaining necessary professional qualifications and continual technical development What can you expect from Mars?
• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus The base pay range for this position at commencement of employment is expected to be between the below range CAD 46.34
- CAD 60.82. Please note: This job posting is for an existing vacancy. AI is used as a supporting tool in our recruitment process.

📌 Factory IT Technician (Bolton)
🏢 Mars
📍 Bolton