Who is the VSA?

The Motor Vehicle Sales Authority of BC (“VSA”) builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience.

As an independent, non-profit, regulatory agency that oversees the sales of new and used personal-use vehicles, the VSA:

- licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives, and wholesalers
- provides licensing courses and continuing education for VSA licensees
- offers consumer information and assistance
- provides assistance with dispute resolution
- investigates consumer complaints and claims
- undertakes compliance action

Why join the VSA?

The VSA is an organization where you can build your career. You will work with a dedicated and passionate team that strives to bridge the gaps between industry, the consumer, and the regulator, all while embracing a collaborative and innovative approach. Consider joining a strong team that is committed to protecting the public with access to employee programs, and activities that support a healthy work-life balance and fosters individuality and diversity.

What the VSA Offers

In addition to becoming part of an exceptional team, the VSA also offers:

- Vacation, personal & sick days,
- Optional leave arrangements,
- Opportunities for flex time,
- Extended health care and dental benefits,
- Healthcare Spending Account (HSA),
- Short-term and long-term disability benefits,
- Access to our organization’s matching RRSP plan,
- Access to our Employee Assistance Program (EAP) at no cost,
- Support for continuing education, and
- Opportunities to work in a versatile work environment.

What is the Role?

In this key role reporting to the Registrar & Privacy Officer, the Records Information Officer will lead the development, administration and continuous improvement of the Vehicle Sales Authority’s (VSA) Records and Information Management (RIM) program while supporting our organization in meeting its obligations under BC's Freedom of Information and Protection of Privacy Act (FIPPA).

What You'll Do:

The key accountabilities and deliverables of the Records Information Officer include:

- Coordinate and manage Access Requests in accordance with FIPPA.
- Support the Privacy Officer on privacy matters, Access Request responses, inquiries, and regulatory correspondence.




- Provide guidance and advice to leaders and employees on privacy, access to information, and information management requirements.
- Lead Privacy Impact Assessments (PIAs), ensuring compliance with FIPPA requirements.
- Provide ongoing training to staff on the appropriate use, storage, destruction and transmission of sensitive data.
- Lead the implementation, administration, and continuous improvement of the VSA’s RIM program.
- Ensure records are managed, retained, and disposed of in compliance with the VSA’s records management program, and industry best practices.
- Working with the VSA Business & Policy analyst, coordinate corporate policy management processes and support business areas in developing and maintaining policies and procedures.
- Keeping current with legal requirements related to FIPPA and records management and communicate any changes to the Registrar & Privacy Officer and the Executive Team.

Is this a Good Fit for You?

The successful candidate must:

- Must pass a criminal record check.
- Willing to sign a confidentiality agreement and adhere to BC privacy legislation.
- 5+ years of experience applying BC FIPPA and related legislation to access requests, records management, and privacy matters.
- Experience managing records and information programs in a public sector, regulated, or complex organizational environment.
- Experience supporting privacy compliance, access to information requests, and information governance initiatives.

Preferred credentials:

- Professional certification in Records and Information Management, Privacy, or Information Governance.
- Professional certification in privacy or records management is an asset (e.g., CIPP/C or CRM).

Your Experience and Educational Background

- Bachelor’s or Masters degree in Archival Studies, Records and Information Management, or a related discipline.
- Understanding BC’s Administrative Records Classification System (ARCS) and Operational Records Classification System (ORCS) would be an asset.




- Familiarity with FIPPA will be considered an asset.
- Customer service excellence and conflict management awareness.
- Windows-based word processing, database, spreadsheet, email, presentations, virtual meetings, and MS Office applications including Outlook, Microsoft Word, Access, Excel, PowerPoint, and Adobe.
- Business writing (email, forms, educational support/correspondence).

You Possess the Following Competencies

- Communicate clearly and positively, in-person or online or via telephone, email, teams messaging, or other methods as required.
- Ability to identify and communicate daily issues with the Registrar & Privacy Officer with a focus on identifying best practices, brainstorming better methods, and documenting for future use.
- Easily prioritize work and meet deadlines.
- Work cooperatively as a team member in a team environment.
- Ability to listen, coach and teach others.
- Provide a high level of customer service.
- Recognize and observe matters of confidentiality.
- Adapt quickly and multi-task in a web-based environment.
- Demonstrated ability for accuracy and attention to detail.
- Curious and a willingness to learn.

How to Apply

The VSA values diversity and is committed to fostering an inclusive workplace where everyone is respected and supported. We welcome applicants from all backgrounds and experiences. Only candidates selected for an interview will be contacted. If you require accommodation during the application process, please reach out to our HR Team at [email protected].

- We thank all candidates for applying; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $79,000.00-$108,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):

- How many years have you directly applied BC FIPPA, and in what roles?
- Describe a records management program you led or improved:
- What checks would you complete before authorizing records destruction?
- How do you determine when to escalate an issue to the Privacy Officer?

Language:

- English (required)

Licence/Certification:

- CIPP/C or CRM Certification (required)

Work Location: Hybrid remote in Langley, BC

📌 Records and Information Officer (Langley)
🏢 Motor Vehicle Sales Authority
📍 Langley