The primary focus of this position is maintaining consistent communication with customers who have outstanding accounts and helping ensure payments are received according to agreed-upon terms. After completing training on our processes and systems, you will be responsible for managing regular follow-ups with customers, documenting conversations in QuickBooks Online, following through on payment commitments, and escalating issues to management.

This role is well-suited to someone who is comfortable speaking with customers, can handle sometimes difficult conversations professionally and confidentially, and is highly organized when managing follow-ups and deadlines.

The Finance Operations Coordinator is expected to own Accounts Receivable, building relationships with our vast array of client bases.

Key Responsibilities

- Contact customers with outstanding balances on a consistent and scheduled basis.
- Communicate professionally with customers by phone and email regarding overdue invoices and account balances.
- Discuss outstanding invoices and obtain payment commitments or expected payment dates.
- Accurately document customer conversations, payment promises, disputes, and other relevant information in QBO.
- Follow up on payment promises to confirm payments have been received.
- Maintain an organized schedule of accounts requiring follow-up.
- Identify overdue accounts requiring additional attention and escalate concerns to the Director of Finance when appropriate.
- Respond to customer questions regarding invoices, statements, and account balances.
- Send invoice copies, statements, and supporting documentation when requested.
- Work with internal teams to investigate invoice discrepancies or customer concerns.




- Maintain accurate and professional records of collection activity in QBO.

What We're Looking For

The successful candidate will be:

- Comfortable communicating with customers by both telephone and email.
- Able to handle confidential financial and customer information appropriately.
- Persistent and comfortable following up when customers do not respond or payments are not received as promised.
- Able to communicate clearly and professionally in Canadian English.
- Comfortable working with QBO accounting software, with a strong knowledge of accounts receivable and general bookkeeping procedures.
- Capable of working independently after a detailed training process.
- Experience working in the transportation industry is an asset.
- Hybrid work options (in-office/remote) will be considered.

Qualifications

- Previous experience in accounts receivable, collections, bookkeeping, or a similar role.
- Experience with QuickBooks Online accounting software, or similar systems, is an asset.
- Robust computer skills, including email and Microsoft Office applications.

What Success Looks Like

Success in this position means outstanding accounts are contacted consistently, every important customer conversation is properly documented, payment commitments are actively followed up, and overdue accounts do not fall through the cracks. We're looking for someone who can build professional relationships with our customers while also being comfortable asking for payment and following through until outstanding accounts are resolved.

Pay: $55,000.00-$70,000.00 per year

Benefits:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Vision care

Work Location: In person

📌 Finance Operations Coordinator - Account Receivable (Saskatoon)
🏢 Custom Courier Co.
📍 Saskatoon