Lead Quality Assurance, Program Development & Operational Excellence

GS Homes Ltd. – The GS Group
Location: West St. Paul, Manitoba
Job Type: Full-Time, Permanent
Salary:$ 80,000.00 $100,000 per year
Benefits: Health, dental and vision care
Travel: Required to construction sites throughout Manitoba

About GS Homes Ltd.

GS Homes Ltd., a division of The GS Group, is a rapidly growing real estate development and construction company specializing in residential communities, multifamily developments, commercial construction, mixed-use projects, and land development.

With an expanding portfolio throughout Manitoba and Western Canada, we are committed to delivering exceptional construction quality, outstanding customer experiences, and consistent operational excellence.

We are seeking an experienced, proactive, and results-driven Lead Quality Assurance, Program Development & Operational Excellence professional to establish and lead our company-wide construction quality assurance program.

This is a unique leadership opportunity for someone who can go beyond conducting inspections and build the systems, standards, processes, and accountability framework that will support the company's continued growth.

Position Overview

Reporting directly to the Vice President, you will take ownership of developing, implementing, and continuously improving GS Homes' corporate Quality Assurance and Construction Excellence Program.

You will establish standardized quality management systems across residential, multifamily, and commercial projects, ensuring consistent construction standards from pre-construction through project completion, homeowner possession, and warranty transition.

The successful candidate will combine hands-on construction knowledge with solid leadership, analytical thinking, documentation skills, and the ability to develop practical systems that improve quality, reduce deficiencies, and enhance customer satisfaction.

Key Responsibilities1. Quality Assurance Leadership

- Develop, implement, and manage the corporate Quality Assurance and Quality Control Program.
- Establish company-wide construction quality standards, inspection requirements, and measurable performance indicators (KPIs).
- Conduct regular site inspections, quality audits, and construction process reviews.
- Verify compliance with applicable building codes, approved drawings, engineering specifications, and manufacturer installation requirements.
- Identify recurring quality issues and implement corrective and preventative actions.
- Monitor construction workmanship, project consistency, and subcontractor performance.

2. Program Development and Standardization

- Develop and maintain the corporate Quality Assurance Manual, construction standards, and Standard Operating Procedures (SOPs).
- Establish standardized inspection checklists, site audit procedures, and documentation requirements.
- Develop a comprehensive Project Delivery System covering pre-construction, design coordination, procurement, construction, inspections, turnover, and warranty.
- Create process flow maps, deficiency tracking systems, trade performance scorecards, and corrective action procedures.
- Establish occupancy readiness, project close-out, warranty transition, and lessons-learned programs.
- Ensure processes are practical, consistently implemented, and scalable as the company grows.

3. Construction Inspections and Site Audits

- Conduct routine and random quality inspections across active residential, multifamily, and commercial construction sites.
- Perform Pre-Delivery Inspection (Pre-PDI) and Possession/Delivery Inspection (PDI) assessments, as applicable to the project.
- Evaluate construction progress, trade workmanship, project documentation, and adherence to established quality standards.




- Review consultant inspection reports and coordinate the resolution of identified deficiencies.
- Track deficiencies from identification through corrective action and final verification.
- Conduct initial quality assessments of active projects and present findings, risks, and prioritized recommendations to executive management.

4. Process Improvement and Operational Excellence

- Identify opportunities to reduce construction defects, rework, warranty claims, customer complaints, schedule delays, and avoidable costs.
- Analyze quality trends and root causes to prevent recurring construction issues.
- Establish quality KPIs, reporting dashboards, and management review processes.
- Improve coordination between design, estimating, procurement, project management, construction, customer care, and property management.
- Develop preventative maintenance, documentation, and project handover procedures where appropriate.
- Recommend practical improvements that strengthen accountability, productivity, and profitability.

5. Trade and Team Performance Management

- Develop and implement subcontractor and trade performance evaluation programs.
- Establish clear expectations for workmanship, deficiency correction, documentation, and project quality.
- Mentor site superintendents and train project managers and field personnel on quality standards.
- Conduct quality review meetings and communicate corrective actions to responsible teams.
- Coach subcontractors on construction standards and required quality improvements.
- Promote a culture of accountability, continuous improvement, and customer-focused construction.

6. Warranty, Turnover and Customer Experience

- Work closely with construction, customer care, and property management teams to improve the homeowner experience.
- Strengthen occupancy readiness and project turnover procedures.
- Develop consistent deficiency resolution and warranty transition processes.
- Monitor warranty trends and identify opportunities to prevent repeat issues.
- Establish quality standards that support timely possession, responsive service, and long-term customer satisfaction.

7. Technology and Reporting

- Use construction management platforms, including Buildertrend, digital inspection tools, and internal reporting systems, to improve quality tracking and documentation.
- Maintain accurate inspection records, audit reports, deficiency logs, and performance reports.
- Recommend technology solutions and workflow improvements to enhance quality management and operational efficiency.
- Provide regular reports to executive management on quality performance, risks, corrective actions, and improvement initiatives.

First 30-Day Priorities

During the first 30 days, the successful candidate will be expected to:

- Visit all active residential, multifamily, and commercial construction projects.
- Complete comprehensive site quality assessments and review existing construction processes.
- Evaluate workmanship, trade performance, safety and quality documentation, and project records.
- Identify significant quality risks, process gaps, and opportunities for improvement.
- Present a consolidated Quality Assessment Report to executive management, including prioritized recommendations and an implementation plan.

Qualifications and Experience

Required:

- Minimum 5 years of relevant experience in construction quality assurance, quality control, construction management, warranty administration,



or a closely related field in Canada.
- Strong understanding of residential construction methods, construction sequencing, building assemblies, and workmanship standards.
- Demonstrated experience conducting construction inspections, deficiency assessments, and quality audits.
- Experience developing or improving SOPs, inspection checklists, documentation systems, or operational processes.
- Knowledge of Pre-PDI/PDI inspections, deficiency management, project close-out, and warranty administration.
- Ability to interpret construction drawings, specifications, and consultant reports.
- Strong analytical, organizational, problem-solving, and report-writing skills.
- Excellent communication and interpersonal skills, with the ability to work effectively with executives, project managers, site superintendents, trades, and customers.
- Valid driver's licence and ability to travel regularly to construction sites throughout Manitoba.
- Eligibility to work in Canada.

Preferred Assets:

- Experience in residential homebuilding, multifamily development, or commercial construction.
- Experience establishing a company-wide quality management or construction excellence program.
- Familiarity with applicable Manitoba building codes, National Building Code requirements as adopted in Manitoba, and relevant inspection and permitting processes.
- Experience with Buildertrend or comparable construction management software.
- Knowledge of root-cause analysis, corrective and preventative action systems, and continuous improvement methodologies.
- Relevant education in construction management, engineering technology, building science, quality management, or a related discipline.
- Experience training construction teams and evaluating subcontractor performance.

Performance Measures

Success in this role will be evaluated based on:

- Successful development and implementation of the corporate Quality Assurance Program.
- Consistent adoption of standardized construction processes across projects.
- Reduction in construction deficiencies, rework, and warranty claims.
- Improved inspection results and subcontractor performance.
- More effective project close-out and turnover processes.
- Improved customer satisfaction and quality reporting.
- Increased operational consistency, accountability, and efficiency.
- Benefits
- Full-time, permanent employment.
- Health, dental, and vision benefits.
- Two weeks of paid annual vacation.
- Three-month probationary period.
- Professional development and training on company systems and construction management platforms.
- Opportunity to play a key leadership role in the continued growth of an expanding construction and real estate development group.

Why Join GS Homes?

At GS Homes, you will have the opportunity to build more than a quality inspection function. You will establish the standards, systems, and processes that shape how our company delivers projects and serves its customers.

This position offers direct access to executive leadership, meaningful responsibility, and the opportunity to influence construction quality, operational performance, and customer experience across a growing portfolio of projects.

We are looking for a hands-on leader who takes initiative, solves problems, builds effective systems, and takes pride in delivering construction excellence.

If you are passionate about construction quality, process development, and continuous improvement, we invite you to apply.

Employer: GS Homes Ltd., The GS Group
Work Location: West St. Paul, Manitoba, with travel to construction sites throughout Manitoba.

Pay: $80,000.00-$100,000.00 per year

Benefits:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Construction Quality Assurance Manager (Canada)
🏢 G S Homes
📍 Canada