RQ10953
- Software Developer
- CRM
- Senior Justice Technology Services Ministry of Public and Business Service Delivery and Procurement Pay Rate: 95-100/hr incorp Senior Software Developer – CRM / Microsoft Dynamics 365

Location:
Toronto, Ontario Work Arrangement: Onsite Position Overview We are seeking a Senior Software Developer – CRM to support the Office of the Public Guardian and Trustee (OPGT) Modernization Program. The successful candidate will work as part of an integrated support, data, and reporting team, collaborating with internal teams and external/vendor resources. The role will focus on implementing configurations, customizations, integrations, and enhancements within Microsoft Dynamics 365 Customer Engagement (CE) and supporting technologies. A key area of responsibility will be developing and maintaining Power BI reports, dashboards, and visualizations using data from Dynamics 365, including Customer Engagement (CE) and Finance & Operations (F&O;).

Key Responsibilities
Develop, configure, customize, and extend Microsoft Dynamics 365 Customer Engagement (CE) solutions. Translate technical specifications, approved designs, and user stories into functional and tested solution components. Troubleshoot and resolve technical issues related to Microsoft Dynamics 365 CE. Support the implementation of current and future solution enhancements and releases. Develop interactive Power BI reports, dashboards, and visualizations based on business requirements. Analyze complex datasets and provide meaningful insights into business performance and trends. Ensure the accuracy, quality, consistency, and integrity of reports and data. Develop reports using data from Dynamics 365 CE and Finance & Operations (F&O;). Support system, integration,



and user acceptance testing by resolving defects, validating data, and addressing technical issues. Participate in deployment activities and provide technical support during post-go-live stabilization. Work with data extraction, transformation, integration, and reporting processes. Contribute to technical documentation and knowledge-transfer activities. Collaborate with developers, solution architects, business analysts, testers, internal teams, and vendor resources. Follow established architecture, security, development, and technology standards. Contribute to ongoing enhancements and refinements beyond the Minimum Viable Product (MVP). Perform other related duties as required. Mandatory Qualifications Candidates must have: 5+ years of experience developing and supporting enterprise applications, including Microsoft Dynamics 365 Customer Engagement (CE). Strong proficiency with Power BI, including: Data modeling Interactive reports and dashboards Advanced Power BI functionality Proven experience developing reports using data from Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O;). Preferred Qualifications The following would be considered an asset: Azure cloud certifications, such as: Microsoft Azure Fundamentals Microsoft Certified: Power BI Data Analyst Associate Microsoft Dynamics 365 certifications. Desired Skills and Experience Microsoft Dynamics 365 CE Hands-on experience developing, configuring,



and extending Microsoft Dynamics 365 Customer Engagement solutions. Experience with Dynamics 365 configurations and customizations, including: Forms, views, and dashboards Workflows, business rules, and process automation Security roles and data-access configurations Experience developing custom components, plug-ins, and extensions using technologies such as C#/.
NET and JavaScript. Practical knowledge of Microsoft Dataverse, including: Entity structures and relationships Data handling and validation Data integrity Platform extensibility Power BI & Reporting Strong Power BI development experience. Experience with: Data modeling DAX Power Query Interactive dashboards and reports Data gateways Experience developing reports from Dynamics 365 CE and/or Finance & Operations data. SQL & Data Integration Strong SQL skills, including writing complex queries and troubleshooting query performance. Knowledge of query optimization, indexing, partitioning, and execution plans. Experience with data extraction from databases, APIs, flat files, and other sources. Knowledge of data transformation and loading processes. Familiarity with ETL tools and technologies, including Azure Synapse. Experience designing logical and physical data models. Understanding of relationships, hierarchies, productive data storage, and data retrieval. Data Warehouse / Lakehouse Experience developing reports using Data Warehouse or Lakehouse environments. Strong understanding of: Data warehousing principles Data modeling ETL processes Data integration Data governance Development & DevOps Experience working within structured enterprise development environments. Familiarity with Azure DevOps and Azure Repos. Experienc

📌 Software Developer - CRM - Senior I 1+ Year (Toronto)
🏢 Analyst Technical Solutions
📍 Toronto