Job Summary

Responsibilities

- Accurately perform data entry tasks related to customer accounts and transactions
- Assist customers with product information, order processing, and issue resolution
- Engage in upselling and cross-selling opportunities to enhance sales performance
- Maintain detailed records of customer interactions and transactions for analysis and reporting purposes
- Demonstrate excellent phone etiquette and communication skills at all times
- Collaborate with team members to improve service quality and customer experience
- Support the sales team by providing insights based on customer feedback and analysis

Requirements :

- Experience in customer service, sales, or related roles is advantageous




- Demonstrated data entry skills with attention to accuracy and detail
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and interpersonal skills
- Multilingual abilities are a plus for serving diverse clients effectively
- Solid organizational skills with the ability to multitask in a fast-paced environment
- A proactive attitude with a focus on delivering exceptional customer experiences

Pay: $16.00-$22.00 per hour

Benefits :

- Casual dress
- Company events
- Flexible schedule

Work Location: In person

📌 Csr - Customer Service Representative (Edmonton)
🏢 Grassroots Direct Marketing
📍 Edmonton