Founded in 1976, Nordic Holdings owns and operates five Sofa Land and two Konto Furniture stores throughout Alberta. Both brands offer a unique blend of imported and domestic value-added home furnishings. If you’re looking to join an energetic and successful team, this could be the opportunity for you.

Position Summary

Responsibilities : Store Operation Duties

Team Leadership & Development

- Recruit, train, and mentor a team of commission-based sales associates
- Helping to create and achieve store sales goals and budgets while still handling store level management responsibilities
- Foster a culture of accountability, collaboration and success
- Develop and implement sales strategies to drive revenue growth and exceed sales targets
- Ensure a premium shopping experience by coaching the team on selling, product knowledge, and customer relationship-building.
- Monitor sales data, KPI’s, and team performance to identify areas of improvement and adjustments

Customer Concerns

- Handle day to day customer complaints, warranty or service issues.
- Answer customer questions regarding estimated time of arrivals

Maintaining Floor Product

- Work with the Visual Merchandiser to maintain all floor merchandise plans and displays
- Ensure all product has correct pricing labels and responsible for creating any new signage
- Adhere to corporate guidelines, standards and directives

Staff Training and Onboarding Duties

- Ensure new sales and warehouse staff is properly trained in all aspects of their duties
- Give direction to staff to ensure Nordic policies and procedures are being followed
- Provide a protected work environment and report any deficiencies

Position Requirements : Education

- High school diploma or GED
- Post-secondary education in Interior Design or Management would be an asset

Experience

- 3+ years of experience working in sales managment
- 3+ years of experience working in customer service
- 2+ years of experience working in a supervisory capacity

Job Qualifications :

- Supports,



promotes and ensures alignment with the organization's vision and values
- Proficiency in MS Office
- Ability to analyze sales merchandise reports & survey results
- Thrive in a fast-paced environment thanks to strong organizational skills, follow-through and ability to juggle competing priorities
- Solid written and verbal skills
- Strong attention to detail

Behavioral Skills :

- Adaptability - Adapts plans and goals. Recognizes and responds quickly to shifting opportunities and risks.
- Business Perspective - Demonstrates thorough understanding of how each business unit adds value to the organization.
- Creativity & Innovation - Provides expert insight into problems. Assists others in discovering and creating new approaches.
- Decision Making - Can make smart business decisions in a timely fashion and while under pressure
- Initiative - Takes immediate action to avoid forthcoming issues or problems.
- Leading & Managing Change - Manages change by adjusting priorities and reallocating resources.
- Problem Solving - Remaining guided by organizational values, identifies optimal solutions, thinking first of possible approaches and flexibilities in the system vs. strict adherence to rules or procedures.
- Resilience - Provides advice and guidance to others to assist them in coping with difficult or demanding situations.

Work Environment and Compensation : We are a proud locally owned Canadian company that is growing and expanding. We offer a competitive compensation and benefits package. Employees are also eligible to receive a generous employee discount!

Store hours are from 10 am to 8 pm on weekdays, 10 am to 6 pm on Saturdays and 11 am to 5 pm on Sundays. Working on weekends and Statutory Holidays will be mandatory however you will want to work them as that is when most of our business happens.

To Apply : Pay: $70,000.00-$80,000.00 per year

Benefits :

- Extended health care
- On-site parking
- Store discount

Education :

- Bachelor's Degree (preferred)

Experience :

- Management: 3 years (required)

Work Location: In person

📌 Store Manager (Edmonton)
🏢 Sofa Land
📍 Edmonton