Job Summary

Responsibilities

- Respond promptly to help desk tickets via ServiceNow, Jira, or BMC Remedy, ensuring timely resolution of user issues
- Provide technical support for operating systems including Windows, macOS, and Linux
- Support computer hardware setup, configuration, and maintenance
- Troubleshoot network connectivity issues involving LAN, VPN, Firewall configurations, and wireless access points
- Manage user accounts and permissions within Active Directory and other systems
- Document support activities accurately and follow up to ensure issue resolution
- Collaborate with IT team members on escalated issues requiring advanced technical expertise
- Maintain knowledge of current technology trends and best practices in IT support

Requirements :

- Proven experience in help desk or desktop support roles with strong customer service skills
- Familiarity with operating systems including Windows, macOS,



and Linux environments
- Knowledge of computer networking concepts such as LAN, VPN, Firewall configurations, and LAN troubleshooting
- Experience using IT service management tools like ServiceNow, Jira, or BMC Remedy for ticketing and incident tracking
- Understanding of computer hardware components and basic hardware repair procedures
- Robust communication skills to effectively interact with end-users at various technical skill levels
- Ability to work independently and prioritize multiple tasks in a fast-paced environment
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (preferred)

Pay: $33.00-$35.00 per hour

Benefits :

- Dental care
- Flexible schedule

Work Location: In person

📌 Help Desk Coordinator (Winnipeg)
🏢 Green Dog Pet Grooming The
📍 Winnipeg