Coordinate, monitor and post loads on external freight management websites
- Negotiate with carriers to obtain optimal freight rates while establishing and maintaining service relationships
- Collaborate with stakeholders to ensure efficiency, effectiveness and excellent customer service
- Ensure shipping guidelines are adhered to according to customer requirements and specifications
- Coordinate shipments and communicate booking information and instructions
- Determine terms and conditions for freight lanes, while ensuring carrier confirmation and shipment verifications
- Validate and troubleshoot issues in shipping / customs documentation
- Ensure certifications, insurance and package documentation is up to date for carriers
- Responsible for finding viable solutions to problems and notifying involved parties
- Track accessorial and detention charges and update the internal transportation management system
- Track and trace rail cars
- Participate in tracking and tracing of loads
- Accept verified customer tenders
- Verify and schedule pick up and drop off appointments
- Communicate with shippers and receivers to confirm pick up and drop off procedures
- Communicate with carriers to monitor freight movement and escalate issues with unresponsive carriers
- Maintain positive customer relations by updating customer websites with load information
- Problem solve load appointment issues or conflicts and amend times
- Ensure accounting receives original tenders once delivery is completed
- Work as a part of the team to ensure every load is completed without errors
- Perform additional duties as assigned
- Must have experience and knowledge of AXON & Load link software programs
Pay: $23.00-$26.00 per hour
Perks :
- Dental care
- Extended health care
- On-site parking