Synergy Protection Group Inc. is looking for dedicated and talented Desk Guard / Dispatcher to join our exciting, hard working and growing team! We are looking for individuals who possess exceptional interpersonal and customer service skills.

As a security Desk Guard / dispatcher, you will play a key role in communication between employees, management and clients.

Schedule : Sat-Sun 1200-0000

What you will do:

- Receive and respond to incoming calls from the Alarm Monitoring company, including fire alarms, intruder alarms, and other security alerts.
- Dispatch mobile units to specified locations based on the nature of the alarm or incident.
- Maintain clear and accurate communication with mobile guards, providing them with the necessary information and instructions for each call.
- Track and document the status and location of mobile units in real time to ensure productive and coordinated responses.
- Oversee the entry and exit of contractors, delivery personnel, and other visitors to the site, ensuring all personnel sign in and out.
- Verify the credentials of contractors and ensure proper authorization before granting access.
- Record and log entry and exit times for all contractors and provide them with any necessary guidelines or security protocols related to their work on-site.
- Create detailed shift reports summarizing daily activities, observations, and any incidents that occurred during the shift.
- Maintain an organized log of all alarms, responses, visitor entries, and significant events throughout the shift.
- Act as the main point of communication between on-site personnel, mobile guards, and the operations team, ensuring smooth information flow.
- Coordinate with other departments, including maintenance or facilities management, to address site-related issues as needed.

What you will bring:

- Must have 1 year of security experience
- Must have 1-2 years of experience as a dispatcher or industry related experience
- Must demonstrate and maintain a high degree of professionalism.




- Proficient experience in administration
- Excellent verbal and written communication skills, interacting both internally and externally
- Excellent customer service skills
- Excellent organizational skills
- Ability to multitask and remain calm under pressure during high volume phone calls
- Track record of working in a fast paced and demanding environment

Why become a part of Synergy family?

We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.

Perks we offer:

- We are all about our people and we show it!
- Competitive pay and comprehensive perks
- A responsive and supportive management team
- Industry-leading training programs
- Continuous coaching and support for professional development
- Promote diversity through employee engagement.
- Provide growth and development opportunities.
- Discounted GoodLife membership for a healthy work-life balance
- Access to exclusive savings and various perks through Perkopolis.
- Enjoy the convenience of paid parking.

Vacancy Status : This job posting is for a currently available position, whether existing or newly created, that has been approved for hire within the organization.

Schedule : Part time : Saturday & Sunday - 12:00pm - 00:00am Casual : Nights / Day

Job Types : Part-time, Casual

Pay: Up to $18.00 per hour

Benefits :

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off

Experience :

- Dispatching: 1 year (required)
- Front desk: 1 year (required)
- security: 1 year (required)

Work Location: In person

📌 Desk Guard / Dispatcher (North York)
🏢 Synergy Protection Group
📍 North York