At Troubled Monk, we believe in building community one pour at a time. From the taproom to the trolley, we create unforgettable experiences with bold beverages, warm hospitality, and a team that knows how to work hard and have fun doing it.

We’re looking for someone with strong customer service instincts, sharp decision-making skills, and a genuine love of craft. If you're outgoing, eager to learn, and excited to create memorable guest experiences, we want to meet you.

Essential Responsibilities and Duties

Leadership & Culture

- Assist in leading a high-performing team of taproom supervisors, servers, pedal pub drivers, and event staff
- Cultivate a positive, professional, accountable, and energized culture rooted in kaizen and guest-first hospitality
- Be a hands-on presence - supporting, coaching, and elevating the team during service
- Assist in handling recruitment, hiring, onboarding, and performance management for FOH and pedal pub staff

Taproom Operations

- Oversee the daily taproom operation and uphold standards in service, cleanliness, and safety
- Act as Manager-on-Duty during assigned shifts, making operational decisions and ensuring smooth service
- Train and reinforce product knowledge, POS use, and service protocols across the team
- Coordinate and communicate with food supply vendors, food trucks, and caterers to ensure a seamless guest experience
- Maximize revenue by assisting in implementing service strategies, promotions, and sales practices with the team
- Resolve guest issues with care, professionalism, and speed, in person and online
- Ensure compliance with AGLC, AHS, OH&S;, and all internal health & safety guidelines
- Collaborate with brewery teams to ensure smooth flow of product, communication, and service

Facility Maintenance & Upkeep

- Ensure the taproom, Cellar, and guest-facing areas are clean, organized, and always guest-ready
- Conduct regular walk-throughs to identify maintenance needs, safety hazards, or wear-and-tear issues
- Coordinate with the appropriate team or vendors for repairs, upkeep, or improvements
- Maintain cleanliness and presentation of furniture, décor, bathrooms, outdoor areas, and merch displays
- Ensure back-of-house service areas are safe, organized, and meet all health & safety standards
- Monitor facility supplies and place orders as needed (e.g., cleaning products, paper goods, soap, etc.)
- Promote a sense of shared responsibility for cleanliness and upkeep across the FOH team

Troubled Trolley

- Manage all aspects of the Troubled Trolley program: scheduling, staffing, training, route logistics, maintenance, and safety
- Train and support drivers and servers to deliver fun, brand-aligned, and responsible experiences
- Conduct and/or delegate daily safety checks and mechanical inspections of the bike
- Maintain alignment with traffic laws, OH&S;, AGLC/ProTect compliance, and internal policies
- Work with the Marketing and Events teams to drive bookings and tour promotions

Events & Private Rentals

- Oversee the planning and execution of private rentals in The Cellar event space
- Assisting to coordinate staffing and taproom support for off-site and large-scale events with the Events & Community Coordinator
- Maintain a shared calendar of events, tours, and rentals and communicate changes promptly
- Meet with clients to discuss event requirements and layouts, ensuring high-quality execution

Community & Brand Engagement

- Act as a brand ambassador across all guest-facing experiences - taproom, Troubled Trolley, tours, and events
- Collaborate regularly with the Marketing team on campaigns, promotions, product launches, and seasonal releases
- Ensure front-of-house staff are informed, engaged, and aligned with marketing goals and messaging
- Assist with merchandise displays and product storytelling throughout the guest experience
- Provide feedback from the taproom floor to Marketing to help guide strategy and improve engagement
- Represent the Troubled Monk at community events, festivals, and charitable initiatives

Administrative & Systems

- Assist in building and maintaining team schedules to ensure proper coverage for taproom, events, and Troubled Trolley
- Support shift swaps, availability changes, and last-minute staffing adjustments
- Monitor labour targets and assist with labour cost management
- Maintain organized digital systems for POS, scheduling, inventory, booking, and team communication
- Work alongside the taproom manager to develop and implement long-term strategic plans that drive growth, efficiency, and guest experience in the taproom
- Identify and implement process improvements that support operational excellence and team performance

Skills & Attributes

- Proven experience in hospitality leadership within the food and beverage industry
- Solid leadership, organizational, and communication skills
- Excellent public speaking and guest interaction capabilities
- Public speaking confidence for

📌 Assistant Taproom Manager- Craft Beverage Company (Red Deer)
🏢 Troubled Monk
📍 Red Deer