Join Xplore Inc. as a Bilingual Technical Support Specialist, where your customer service prowess meets technical troubleshooting. Help improve broadband experiences through cutting-edge solutions. Xplore Inc. is on the lookout for bilingual candidates to address customer needs through effective technical support. This role involves diagnosing and resolving connectivity challenges while maintaining a strong understanding of Xplore's array of products and services. You'll document customer interactions, track issues, and work alongside various internal teams to ensure swift resolutions. Key Responsibilities:

- Provide advanced troubleshooting for internet and network services
- Collaborate with teams for escalating unresolved technical issues
- Document all customer interactions for accurate follow-through




- Uphold a comprehensive knowledge of Xplore's product offerings
- Recognize and recommend sales opportunities based on customer inquiries

Requirements:

- Must be bilingual in French and English
- Completion of post-secondary education or equivalent
- Previous experience in contact center or customer services
- Knowledge of troubleshooting methods and systems
- Proficiency in Microsoft Operating Systems; MAC/Linux knowledge preferred

Bring your bilingual expertise to enhance customer interactions and technical service delivery at Xplore Inc. #J-18808-Ljbffr

📌 Xplore Bilingual Technical Support Specialist (Calgary)
🏢 Xplore
📍 Calgary