Details: Stefanini Group is looking fora Deskside Technician Ifor a globally recognized company For interested applicants, click the apply button or you may reach out to Micah Andres at (248) 386-7399/ [email protected] for faster processing. Thank you Position: Dedicated Onsite Support Hours of Work: Onsite approximately 40 hours per week during normal business hours and afternoon shift 3:00pm to 11:30pm. Initial few weeks training: Onsite approximately 40 hours per week during normal business hours and morning shift 6:30 a.m. to 3:00 p.m. What will you do?
• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support
- IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned What do you need to succeed?
• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware




• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn recent technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks Desired Characteristics
• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma Job Requirements Details: The onsite resource would primarily provide Level 1 / Level 2 support, including:
• Windows PC/laptop troubleshooting and basic hardware support
• Microsoft 365 and general business application support
• User setup, workstation installation and equipment replacement
• Printer troubleshooting, including office and industrial/label printers
• Barcode scanner and shop-floor device troubleshooting
• Basic LAN, Wi-Fi and network connectivity troubleshooting
• Support for shop-floor PCs and terminals
• Basic mobile device/peripheral support
• IT asset tracking and equipment management
• Ticket creation, documentation and follow-up
• Coordination/escalation to Astemo regional/global IT or the provider's Level 2/3 technical resources when required Experience supporting manufacturing environments and production-related IT equipment would be considered an important qualification.

📌 Deskside Technician II (Schomberg)
🏢 Stefanini North America and APAC
📍 Schomberg