Client Ambassador

SureCall Contact Centers | Calgary, AB | In Office Role

Target first-year income $95,000 CAD and up | Base $55,000 to $60,000 CAD

SureCall has been the voice on the line since 1982. We started in Calgary. Today we serve businesses in Canada, the United States, and the United Kingdom, with teams in Calgary, Denver, and London.

The market is moving. Callers still want a person when the moment matters. They also want speed. The companies that win will not pick one. They will run both.

That is what we are building. AI and human agents, working as one system. AI takes the routine. A trained person steps in the moment a caller needs judgment, care, or a real answer. Fast. Secure. Onshore. Human when it counts.

This is the future of communications. Not a bot instead of a person. Not a person doing work a system should already have done. The best service is the handoff between the two, done so well the caller never feels the seam.

We are expanding that model across Canada, the US, and the UK. We are hiring Client Ambassadors to take it there.

An ambassador represents SureCall, builds trust, and stands as the bridge. You speak for us from the first conversation. You learn what a business actually needs. You connect them with the right mix of AI and human coverage. You also bring their voice, needs, and opportunities back to us.

The goal is not a one-time close. It is a relationship that becomes a long-term partnership.

AI does much of the heavy lifting on your side too. It helps research prospects, spot openings, prepare outreach, draft communications, and support follow-up.

You do what AI can't.

You create the connection. You bring the energy. You understand what matters to the person on the other side of the screen. You listen first. You earn trust. You make them see what SureCall can do for their business.

This job is live conversation with business leaders in Canada, the US, and the UK. You must speak and write clear, professional English that a buyer can follow on the first Zoom call. Accent is not the test. Clarity is.

What you'll do

- Open conversations with business leaders in Canada, the United States, and the United Kingdom.
- Show a different model of customer communications: AI for speed, a human when the caller needs one, onshore on every path.
- Speak for SureCall from the first conversation. Learn the real problem. Connect the right solution. Do not force a fit.
- Build relationships with prospective clients, technology providers, consultants, and referral partners.
- Lead engaging Zoom conversations. Ask better questions.



Show how SureCall covers nights, weekends, holidays, and overflow without building an in-house night shift.
- Use AI tools every day to research opportunities, prepare for conversations, personalize outreach, and follow up with purpose.
- Become an expert on SureCall, our technology, and our hybrid human and AI model so you can speak about the work with confidence. Ai is confusing to people, your expertise will clear the fog for them.
- Own the relationship from first conversation to new client or partner, with leadership support when you need it.
- Bring the client's voice, needs, and opportunities back inside SureCall so the model keeps getting better.
- Represent SureCall as an onshore, secure partner businesses can trust.
- Success in this role means a steady flow of new clients and partners across our expanding markets, and relationships that last.

Who you are

Maybe you worked in hospitality. Maybe you taught, ran events, led a team, worked in customer service, built a community, played competitive sports, or succeeded in a field we have not thought of yet.

Your previous title matters less to us than what you have done with it.

You have excelled at something. You have shown initiative. People remember you. You follow through. You know how to build trust. When you believe in something, your enthusiasm is contagious.

You are also curious about what AI changes, and what it does not. You want to work where that question is the business, not a side project.

You will recognize yourself here:

- You enjoy meeting new people.
- You are confident and engaging on Zoom and in conversation.
- You communicate clearly, concisely, and professionally in spoken and written English.
- A business owner can follow you on a first call without asking you to repeat yourself.
- You are persistent without being pushy.
- You are curious and learn quickly.
- You take ownership instead of waiting to be told what to do.
- You use AI because you are fascinated by what it can do, and you keep testing what it can do next.
- You can work in our Calgary office. We care more about drive, curiosity, clear communication, and a history of succeeding at whatever you chose to do.





The question in this role is "Who can we help?" We promote SureCall for the benefit and success of our clients.

What you'll earn

- Base salary: $55,000 to $60,000 CAD. Most starts land in this band.
- Target first-year income: $95,000 CAD and up, once client and partner bonuses are included.
- Bonus incentives for every client acquisition and growth.
- No cap on your success.
- Win US business, get rewarded in USD.
- Hands-on training in AI tools, client growth, and our AI Hybrid model.

How to apply

Send an email to [email protected] with a subject line of "(Your Name) - Client Ambassador Opportunity." For example: John Doe - Client Ambassador Opportunity

The email should include the following:

- A short cover letter (body of the email)
- Your resume attached
- A brief 60-90 second video recording, answering this question: "Tell us about a time you earned someone's trust and what you did next." Speak as you would on a potential client call. Do not read a script.

Candidates who do not submit the aforementioned will not be considered for this role.

Why SureCall

You will join a company founded in Calgary in 1982, already working in three countries, while the next model is still being built.

You will work with real clients, live AI tools, and a leadership team that believes the old split between human service and automated service is over.

We move quickly. We experiment. We use AI. Good ideas do not need eight meetings to get approved. You will have direct access to the leadership team making those decisions.

A Client Ambassador is how SureCall earns and keeps clients: by listening, solving real problems, building trust, and growing alongside them as human and AI service become one system.

If you want to help build the future of communications, not just talk about it, this is the seat.

If you have been excellent at what you do, love building relationships, and the mix of AI and human service genuinely excites you, let's talk.

Your next career might be one you never thought to search for.

Pay: $55,000.00-$60,000.00 per year

Benefits:

- Dental care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Application question(s):

- To qualify as an applicant for this role, you need to send a short note, your resume and a 60 to 90 second video to [email protected]. In the video, answer this: tell us about a time you earned someone's trust, and what you did next. Speak as you would on a potential client call. Do not read a script.

Work Location: In person

📌 Client Ambassador - Do our clients need a pitch, or a partner? (Calgary)
🏢 SureCall Contact Centers
📍 Calgary