Reporting to the Operations Manager, the Dispatcher plays a key role in coordinating service operations, supporting field technicians, and delivering an outstanding customer experience.

Key responsibilities
include:
• Answer customer calls, inquiries, and service requests in a professional and timely manner
• Schedule and dispatch service calls to technicians based on priorities and availability
• Plan and coordinate technicians’ workloads, inspection visits, and monthly schedules
• Provide administrative support to field technicians and maintain service-related documentation
• Create and manage service calls, work orders, and related records;
• Provide basic technical assistance and direct customer concerns to the appropriate internal resources
• Monitor service activities to ensure work is completed within established timelines
• Promote the company’s products and services to existing and prospective customers Success Factors
• Administrative certificate from a recognized college or university or High School diploma with equivalent relevant experience




• Minimum of 2 years of relevant experience in a similar position (an asset)
• Strong computer skills and very good knowledge of Windows software
• Strong customer service skills
• Be resourceful and have a positive work organization Why Join Viking?
• Viking values, respects, and supports the interests of its employees from all walks of life. We will consider all qualified candidates
• Salary range: $26-$34 per hour, based on experience and qualifications
• 3 weeks of vacation from May 1st following 1 year of service, 12 paid Statutory Holidays and 5 paid personal days per year
• Comprehensive Group Insurance Plan upon hiring, including the virtual care platform Dialogue for a quick access to healthcare services in many Canadian provinces
• Group RRSP with employer contributions following months of continuous service
• Supplemental training according to employer market or company needs
• Years of service Recognition Program
• Viking is 100% Canadian Owned and Operated

📌 Dispatcher – Inspection (Ottawa)
🏢 Viking Fire Protection
📍 Ottawa