26 Oct
|
Finastra
|
Mississauga
26 Oct
Finastra
Mississauga
Become a pivotal Subject Matter Expert for Fusion Global PAYplus at Finastra, tackling technical escalations and ensuring smooth client operations in production environments. This role requires exceptional troubleshooting expertise and robust customer engagement skills.
Finastra is looking for a dedicated SME for Fusion Global PAYplus (FGPP) production support. Your expertise will guide clients through complex issues, providing technical solutions and configuration support. Close collaboration with L1, L2, and other teams enhances customer satisfaction and promotes timely incident resolution.
Key Responsibilities:
• Act as senior support for FGPP production issues
• Manage escalations from L2 teams to resolve complex problems
• Lead root cause investigations and implement timely workarounds
• Recreate production issues for effective troubleshooting
• Analyze
📌 FGPP Subject Matter Expert at Finastra (Mississauga)
🏢 Finastra
📍 Mississauga